JENNIFER BENTLEY
Oklahoma City,OK
Summary
A committed and resourceful problem-solver with a background in case management and inmate transport seeking a rewarding position in public service and human relations. Leverages strong interpersonal skills, crisis intervention, and a proven ability to foster teamwork. Independent worker – operates well under pressure and within fast-paced environment while setting and achieving professional goals and objectives.
Overview
6
6
years of professional experience
Work History
Family Support Coach
Family Expectations
01.2024 - 02.2024
- Monitors and facilitates workshop completion and provides individualized support to couples enrolled in the Family Expectations (FE) program through reminder phone calls, consistent follow up and assessment of couple's relationship challenges and immediate needs.
- Connect Couples with community resources especially related to employment and mental health.
- As needed reinforce the use of skills learned in workshops, and serve as a liaison between couples and the Family Expectations Educators (FEE)
- Offer individualized and group assistance and support by assessing couples' needs through case management principles and best practices.
- Maintain case notes and files with in established protocols in Data Management System (DMS) and other files and database systems that are established.
- Meet and sustain programmatic performance benchmarks of couple completion rates
- Follow and understand policy and procedures.
Case Manager II
Oklahoma Department of Corrections
10.2021 - 12.2022
- Supervised and trained new A&R case managers and reviewed work results prior to submission.
- Research inmate criminal history using NCIC and JOLTS to assess their level for placement within the Department of Corrections.
- Uses interview techniques and assessment instruments to determine the offender's security risks and programmatic needs; prepares case history reports and recommends program assignments.
- Reviews work and conduct records of all assigned inmates to determine progress or necessity of assignments or security classification; serves as a member of the classifications unit for an assigned caseload.
- Maintained records for assigned caseload as an Excel field file to submit to supervisor for review.
Case Manager I
Oklahoma Department of Corrections
10.2020 - 10.2021
- Research inmate criminal history using NCIC and JOLTS to assess their level for placement within the Department of Corrections.
- Uses interview techniques and assessment instruments to determine the offender's security risks and programmatic needs; prepares case history reports and recommends program assignments.
- Reviews work and conduct records of all assigned inmates to determine progress or necessity of assignments or security classification; serves as a member of the classifications unit for an assigned caseload.
- Maintained records for assigned caseload as an Excel field file to submit to supervisor for review.
CSO III Transport Officer
Lexington Assessment & Reception Center Central Transportation Unit
07.2018 - 10.2020
- Inventoried property & individuals to provide transport safely and efficiently between facilities
- Inspected vehicles for safety concerns prior to transport while maintaining mileages and fuel logs
- Controlled and meditated disruptive behavior with appropriate verbal responses and commands
- Compiled narrative reports, including confidential files for incident and disciplinary documentation.
CSO III
Lexington Corrections Center
03.2018 - 07.2018
- Helping to ensure a secure environment for inmates and staff by focusing on security of inmates
- Write narrative reports describing events that have happened, such as confidential reports etc
- Read and write short notes in a log book as a means of passing information about daily reports.
Education
A.A. - Psychology
Eastern Oklahoma State College
Wilburton, OKA.A. - Criminal Justice
Eastern Oklahoma State College
Wilburton, OKSkills
- Strong Administrative & Organizational Abilities
- Written & Verbal Communications
- Conflict Resolution & Crisis Intervention
- Performance Management
- Cultural Competence & Empathy
- Confidentiality
- Time & Task Management
- Firm Understanding of Laws, Policies, & Regulations
- Certified Faculty/Staff Investigators SBER-Non Exempt
Timeline
Family Support Coach
Family Expectations
01.2024 - 02.2024
Case Manager II
Oklahoma Department of Corrections
10.2021 - 12.2022
Case Manager I
Oklahoma Department of Corrections
10.2020 - 10.2021
CSO III Transport Officer
Lexington Assessment & Reception Center Central Transportation Unit
07.2018 - 10.2020
CSO III
Lexington Corrections Center
03.2018 - 07.2018
A.A. - Psychology
Eastern Oklahoma State College
A.A. - Criminal Justice
Eastern Oklahoma State College
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