Summary
Work History
Education
Skills
Timeline
Generic
Cyndi Wehlage

Cyndi Wehlage

Minnesota City,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Customer Service Representative

Goodson Tool & Supply
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Direct Support Professional

Legacies, LLC
  • Support individuals with disabilities to participate fully in the community
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Customer Experience Specialist

J & J Rubbish
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Editorial Assistant

Winona Post
  • Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
  • Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
  • Enhanced editorial quality by meticulously proofreading and editing content before publication.

Production Artist

WinCraft
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality design projects.
  • Increased project turnaround time by effectively managing priorities and multi-tasking in a fast-paced environment.
  • Adjusted existing logos, characters, and other assets for different uses.
  • Maximized print quality with thorough prepress checks, reducing costly reprint requests.

Graphic Designer

Insty Prints
  • Developed creative design for print materials, brochures, banners, and signs.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Met with customers to present mockups and collect information for adjustments.

Education

General -

Winona Senior High School
Winona, MN
06.1992

Skills

  • Communication
  • Problem solving
  • Teamwork
  • Multi-tasking
  • Customer service
  • Data entry
  • Relationship building
  • Professional telephone demeanor
  • Administrative support
  • Prioritization

Timeline

Customer Service Representative

Goodson Tool & Supply

Direct Support Professional

Legacies, LLC

Customer Experience Specialist

J & J Rubbish

Editorial Assistant

Winona Post

Production Artist

WinCraft

Graphic Designer

Insty Prints

General -

Winona Senior High School

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Cyndi Wehlage