Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cyndi Whiteley

Allen,TX

Summary

Dynamic, results-oriented Medical Office Manager with a proven track record in scaling psychiatric practices and enhancing operational efficiency through innovative SaaS-based solutions. Expertise includes comprehensive clinic management, revenue cycle optimization, and strict adherence to regulatory compliance standards. Renowned for achieving exceptional outcomes through meticulous execution, compassionate care coordination, and the integration of technology-driven workflows. Committed to fostering a patient-centered environment while driving organizational growth and performance excellence. Developed skills in healthcare environment, including managing office operations, coordinating staff, and implementing process improvements. Demonstrates strong leadership and problem-solving abilities, while ensuring compliance with healthcare regulations. Seeking to transition into new field, leveraging transferrable skills to drive organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Manager

Zoe Psychiatry and Sleep Medicine
12.2024 - Current
  • Acted as a remote liaison between providers and patients, managing appointment scheduling, multi-payer insurance verification, billing inquiries, and accurate maintenance of patient records. Strengthened patient-provider communication by resolving service-related concerns and clarifying care options to ensure seamless coordination and satisfaction
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Led transition to telehealth services, expanding patient access to care during challenging times.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.

AHA Basic Life Support Instructor

Eagle Life Saving, LLC
Allen,TX, TX
06.2016 - Current
  • Maintained up-to-date knowledge on BLS guidelines and best practices, ensuring accurate instruction for students.
  • Facilitated group activities that encouraged collaboration, communication, and problem-solving among classmates during training sessions.
  • Enhanced student comprehension of critical BLS skills through targeted coaching and individualized support.
  • Consistently met certification standards set forth by national accrediting organizations through diligent preparation and adherence to guidelines.

Medical Front Desk

Vivify Wellness Center
Wylie, Texas
02.2022 - 09.2022
  • Demonstrated initiative and accountability in managing complex tasks with minimal supervision.
  • Thrived in high-volume, fast-paced environments by maintaining focus, precision, and adaptability.
  • Applied critical thinking to assess challenges, identify solutions, and make sound decisions under pressure.
  • Quickly mastered new systems and concepts, adapting to evolving workflows and technologies with ease.

Education

Bachelor of Science - Business Administration

Western International University
Temple, AZ

Skills

  • Leadership & Strategy
  • Company representation
  • Patient Registration Patient scheduling management
  • HIPPA Regulations
  • Administrative management
  • Computer software proficiency
  • Medical records administration
  • Insurance verification proficiency
  • Team leadership and motivation

Core Competencies

  • Conflict resolution abilities
  • Analytical thinking
  • Workflow planning and prioritization
  • Strong interpersonal skills
  • Decision-making

Certification

  • Certified Basic Life Support – American Heart Association Valid: 2025-08-22 to 2026-08
  • Certified Basic Life Support Instructor – American Heart Association Valid: 2025-08-22 to 2026-08
  • HIPPA for medical Staff – Certificate of Completion (Accredited IACET CEs) Completion Date: 2025-01-05

Timeline

Medical Office Manager

Zoe Psychiatry and Sleep Medicine
12.2024 - Current

Medical Front Desk

Vivify Wellness Center
02.2022 - 09.2022

AHA Basic Life Support Instructor

Eagle Life Saving, LLC
06.2016 - Current

Bachelor of Science - Business Administration

Western International University

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Cyndi Whiteley