Joellie Morales
Boston,MA
Summary
Dynamic Medical Office Manager with a strong work ethic and expertise in medical billing coordination at Boston Physical Therapy. Proven track record in enhancing patient satisfaction and streamlining operations. Skilled in insurance verification and data entry, consistently improving revenue management and team efficiency. Committed to delivering quality care and fostering effective communication.
Overview
13
13
years of professional experience
Work History
Medical Office Manager
Boston Physical Therapy
South Boston, MA
12.2022 - 06.2025
- Managed daily operations of medical office and staff scheduling to ensure efficiency.
- Coordinated billing processes and submitted insurance claims accurately.
- Maintained precise patient data, including medical history and billing information.
- Supervised patient billing, collections, and financial counseling for improved revenue management.
- Facilitated communication with healthcare providers to enhance quality of patient care.
- Handled patient inquiries regarding appointments and services to improve satisfaction.
- Organized patient charts prior to appointments to support physicians effectively.
- Verified insurance coverage for services rendered to ensure compliance.
Lead Key Holder
APM Monaco
Boston, MA
12.2018 - 06.2022
- Designed 23 showcases monthly to boost customer interest in store merchandise.
- Trained new employees, fostering skill development and team integration.
- Completed store opening and closing procedures efficiently.
- Organized backroom spaces by loading and unloading merchandise.
- Processed refunds, credits, exchanges, and issued receipts.
- Collaborated with shift manager to resolve issues and address customer concerns.
- Logged reports, expenses, receipts, and sales documents into the digital database.
Front Desk Medical Receptionist
Secure Home Health Care
Boston, MA
07.2017 - 09.2019
- Organized paperwork, including charts and reports, to support office and patient needs.
- Received and addressed incoming communication via telephone and email.
- Confirmed patients' medical histories with hospitals to ensure accurate diagnoses and treatments.
- Handled applications, collected required documents, and made necessary copies.
- Provided pre-interview guidance to applicants and copied identification for coordinator submission.
- Collected data from nurses regarding missed visits while maintaining an organized log.
- Managed checks for employee payments and maintained a recorded log for office expenses.
- Updated patient insurance information and ensured accuracy of charts annually.
Assistant Manager
Frosty Freeze
06.2012 - 09.2019
- Delivered genuine customer service ensuring that every need the customer had was met.
- Organized the stores food prep area.
- Built customers' confidence by making their experience comfortable and simple.
- Built customer loyalty by ensuring their satisfaction.
- Completed customer payments.
Sales Associate
Jane and Jack
Boston, MA
08.2016 - 06.2017
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves as needed.
- Stocked shelves, organized displays, and ensured supplies were readily available.
- Performed assigned cleaning duties to maintain a tidy environment.
- Accurately logged shipping and receiving orders, completing all restock documentation.
Education
High school Diploma - General Studies
Boston Day And Evening Academy Charter School
Boston, MASkills
- Spanish translation
- Multi-tasking ability
- Medical Billing coordination
- Quality assurance
- Strong work ethic
- Strategic sales
- Computer proficiency
- Marketing strategy
- Insurance eligibility and verification
- Data entry
- Patient scheduling
Timeline
Medical Office Manager
Boston Physical Therapy
12.2022 - 06.2025
Lead Key Holder
APM Monaco
12.2018 - 06.2022
Front Desk Medical Receptionist
Secure Home Health Care
07.2017 - 09.2019
Sales Associate
Jane and Jack
08.2016 - 06.2017
Assistant Manager
Frosty Freeze
06.2012 - 09.2019
High school Diploma - General Studies
Boston Day And Evening Academy Charter School
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