Cyndia Dorsainvil
Davie,FL
Summary
Exceptionally motivated and eager to succeed, strong knowledge of administrative and clerical procedures system. Communicate professionally and effectively.
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
14
14
years of professional experience
Work History
Caregiver Specialist
Ace Community Healthcare, LLC
Miami Gardens, FL
05.2021 - 07.2024
- Assist in providing personal care
- Appropriate response in emergency situations
- Proper use of equipments in safe manners
- Caring and providing support to austistic patients
Contractor
Uber/lyft
Davie, Florida
10.2019 - 05.2021
Driving passenger from point to point safely.
Customer Support/ Player's Club Rep'
Hard Rock Casino
Hollywood, Florida
01.2016 - 10.2019
- Gathered feedback from players regarding their opinions on existing games and used it when creating future projects.
- Assisted customers with technical support issues related to their gaming systems or accounts.
- Maintained communication with fellow players via chat rooms or forums to discuss tactics and strategies.
Customer Service/Inbound and Outbound Call Center
Wellcare of Florida/TAG
North Lauderdale, FL
02.2010 - 05.2019
- Performed duties including correspondence, filing, and inputting data for reports from various staff
- Operated telephone console, recorded name, time of call, nature of business, person called upon and SOP
- Maintained filing, record keeping systems, ensured all records are complete accurate and up-to-date.
- Developed strategies for improving customer service operations.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Managed customer service inquiries and complaints.
Retail Sales Specialist
Macy's
Plantation, Florida
01.2011 - 07.2014
- Promoted additional services such as loyalty programs or delivery options
- Created displays to promote new products or special offers available in/out-stores
- Provided training support for new employees on sales techniques and operational procedures
- Analyzed customer feedback data to identify areas of improvement within the store
- Handled customer complaints, issues in a fast and a accurate professional manner
- Organized promotional activities such as contests or giveaways to increase customer engagement
Education
Monitor Technician -
Center For Career Training
Lauderdale Lakes, FL06.2016
Phlebotomy -
Center For Career Training
Lauderdale Lakes, FL12.2010
Diploma -
Flanagan High School
Pembroke Pines, FL06.2006
RN -
Broward College
Davie, FLSkills
- Great ability to work with others and to communicate effectively
- Familiar with insurance regulations, instructions, safety rules and procedure manuals
- Able to effectively multi-task several complex assignments with tight deadlines
- Strong knowledge of administrative and clerical procedures and systems
- Communicate effectively and professionally
- Knowledge of MS Office (Word, Excel, Power Point), computer applications, Internet, 35 WPM
- Meal Preparation
- Basic Housekeeping
- Patient Companionship
- Care Plan Adherence
- Behavioral Management
- Incident Reporting
- Compassionate client care
- COVID-19 Safety Policies
- Respectful and Compassionate
- Behavior redirection
- First aid and safety
- Client documentation
- Medication Administration
- Emotional Support
- Medication and Appointment Reminders
- Strong Ethics
- Community activities
- Direct Patient Care
- Time Management
- Dependable and Responsible
- Problem-Solving
- Knowledge of state regulations
- Medical Records Management
- Patient Assessments
- Complex Problem-Solving
- Case management experience
- Patient Care
- Special Needs Care
- Patient Management
- Personal Hygiene Assistance
Accomplishments
- Great ability to work with others and communicates effectively.
- Knowledge of insurance regulations, instructions, safety rules and procedure manuals.
- Consistently maintained high customer satisfaction ratings.
- Can multi-task several complex assignments with tight deadlines.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Knowledge of MS Office (Word, Excel, Power Point), computer applications, Internet, 35 WPM.
- Certificate in case management.
Profesionnal Performance profile
Observes cardiac and other monitors on patients.
Recognizes arrhythmias and obtains documentary strip, reports all arrhythmias to nurse responsible for patient.
Timeline
Caregiver Specialist
Ace Community Healthcare, LLC
05.2021 - 07.2024
Contractor
Uber/lyft
10.2019 - 05.2021
Customer Support/ Player's Club Rep'
Hard Rock Casino
01.2016 - 10.2019
Retail Sales Specialist
Macy's
01.2011 - 07.2014
Customer Service/Inbound and Outbound Call Center
Wellcare of Florida/TAG
02.2010 - 05.2019
Monitor Technician -
Center For Career Training
Phlebotomy -
Center For Career Training
Diploma -
Flanagan High School
RN -
Broward College