Monica Zurbano Lopez
Miami Gardens,FL
Summary
Sales Operations Specialist for touristic packages in Cuba with 7 years of experience for international clients such as travelers or travel agencies and tour operators in Europe, Asia and Australia. Coordinator and costumer service specialist in Tourism.
Supports sales operations team through sales training, product and service comprehension and order processing.
Translator and Interpreter with a strong command over German, English and Spanish and more than 15 years’ hands-on experience with multinational clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Operations Specialist
GREEN ALLIGATOR TRAVEL AND EVENTS
12.2016 - 03.2023
- Communicated with prospective clients to assess travel needs, preferences and desired budget.
- Customized marketing materials in order to appeal to clients via social media platforms, bulletin boards and flyers.
- Recommended travel destinations in Cuba based on weather, culture, excursions or activities and documents requirements.
- Elaborated and quoted tailor made itineraries according with clients interests.
- Booked travel arrangements, collected payments and obtained required documentation.
- Prepared all pre-departure itineraries and handled pre, post and during-travel conflicts in a timely manner.
- Maintained professional relationships with all travel vendors, clients and tour operators.
Tour Leader
CUBATUR Travel Agency
03.2013 - 11.2016
- Organized and reorganized itinerary according to the date, weather, and the situation of attractions ensuring that clients were treated with utmost courtesy and respect.
- Communicated with people from different countries, of different age groups in both English and German languages assisting them as necessary, satisfying their needs and solving unexpected problems
- Established personal relationship with clients, thus advertised new tours to them as well as organized activities and special events for adults and children
- Interpreted during visits with my clients to museums, institutions and social projects in Cuba.
Assistant Professor Translation/Interpretation
UNIVERSITY OF HAVANA
09.2006 - 01.2013
- Prepared and delivered lectures, classroom material and discussions on a wide range of translation topics.
- Developed course materials, assignments and assessments.
- Created, administered and evaluated exams, papers and projects including State Exams for graduated in German Languages.
- Created workshops regarding legal translation with the cooperation of the Low Faculty of the University of Havana.
- Integrated innovative teaching methodologies and real-world translation and interpretation situations in class
- Participated as freelance translator and interpreter in several international conventions
Education
Bachelor of Arts - Low
University of Havana
Havana, Cuba07.2012
Bachelor of Arts - German And English Languages
University of Havana
Havana, Cuba07.2006
Skills
- Remarkable interpreting skills
- Strong background in the study of the German Languages with specialization in Translation
- And Interpretation
- Familiarization with technical topics and legal terms
- Excellent written and verbal communication skills
- Familiarization with the social media platforms
- Fast Learner with the ability to operate various computer applications and software
- Programs (Word, Excel, Power Point, Windows)
- Ability to work independently to solve problems while demonstrating good organizational
- Skills
- Great attention to detail with ability to multi-task
- Excellent interpersonal skills and ability to work in a team environment with excellent
- Work ethic
- Ability to interact, communicate and negotiate effectively
- Ability to provide costumer service
Accomplishments
- International Book Fair of Havana (during 4 years)
- International Commercial Fair of Havana
- Translation services for the German Embassy in Havana
- Translation services for the Chamber of International Trade of Cuba
Certification
Austrian German Language Diploma OSD upper stage German C1.
Timeline
Sales and Operations Specialist
GREEN ALLIGATOR TRAVEL AND EVENTS
12.2016 - 03.2023
Tour Leader
CUBATUR Travel Agency
03.2013 - 11.2016
Assistant Professor Translation/Interpretation
UNIVERSITY OF HAVANA
09.2006 - 01.2013
Bachelor of Arts - Low
University of Havana
Bachelor of Arts - German And English Languages
University of Havana
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