Heather Kimes
Westerville,OH
Summary
More than 15+ years of highly motivated, solution-focused leadership skills within a fast-paced, intensely demanding, administrative, customer-focused, diversified environments. I possess a positive and respectful work attitude. I have a reputation for sound judgment and reliability and I am a highly effective problem solver.
Overview
28
28
years of professional experience
Work History
Sales Operations Specialist
Help at Home
Columbus, OH
05.2023 - Current
- Cultivate and maintain strong relationships with key clients, providing tailored solutions that align with their business needs to drive account growth Act as a representative for Help at Home within the community, enhancing brand awareness and supporting strategic business development initiative
- Ensure efficient communication channels and procedures that streamline operations and enhance client and referral source management
- Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals.
- Build and maintain robust relationships with key clients, acting as a trusted advisor. Understand their business needs and objectives to provide tailored solutions and drive account growth
- Follow up on leads effectively and in a timely manner.
- Maintain the database with all sales activities.
- Actively engage with clients to ensure a timely admission process for start of services.
- Support the onboarding, training, and continuous development of Intake Client Associates. Provide mentorship, feedback, and foster a culture of professional growth.
- Facilitate collaboration with recruiting and onboarding teams to ensure consistency in best practices and communication across departments.
- Collaborated with cross-functional teams to improve communication and alignment on sales objectives.
- Analyzed sales data trends to identify opportunities for process optimization and revenue growth.
Authorization Specialist
Altimate Care LLC
Westerville
10.2022 - 05.2023
- Managed authorizations for 2 home health offices
- In charge of disputing rejected claims
- Submitted Appeals to insurance companies
- Submitted authorizations for home healthcare, skilled nursing, physical therapy, occupational therapy and speech therapy by using insurance portals
- Held weekly staff meetings to discuss any authorization issues, updates and news.
- Created Excel Spreadsheets for all offices to track authorizations which
- Created patient charts using MyUnity as our EMR
Realtor
RE/MAX Affiliates Inc.
05.2016 - 11.2022
- Negotiated offers
- Conducted comprehensive market analyses to inform pricing strategies and investment decisions.
- Performed Open Houses
- Worked with new builds in model homes providing information to customers on different floor plans, costs and design
- Developed and maintained extensive network of industry contacts to enhance client referrals.
- Wrote contracts to outline sales and purchases of properties.
Front Desk Supervisor | Optical Tech
Professional Eye Care Associates
10.2005 - 12.2015
- Supervised and trained new front desk employees.
- Interviewed new candidates for the front desk
- Submitted and billed to all insurance companies for patient visits via HCFA or internet
- Reviewed and Balanced patient accounts
- Prepared patient balances and mailed out monthly invoices
- Maintained the front desk by opening the office every day, answering phone calls, scheduling patients, inputting personal patient information into electronic medical records, insurance verification, collecting copays and balances upon patient check out
- Transcribed doctor letters
- Filled in for optical tech when needed by performing visual acuities, visual field screenings, auto refractions, teaching of contact lens insertion and removals, glaucoma screenings and patient vitals.
- Created Excel spreadsheets
Medical Assistant
Mid-Ohio Internal Medicine
06.1998 - 10.2005
- Performed patient vitals, input chief complaint of patients
- Performed EKG’s and spirometry’s as well as ear irrigations.
- Assisted doctor in office surgical procedures and pap tests
- Performed injections
- Administered medication and patient education
- Scheduled patients with specialist
- Maintained medical records, copied medical records and mailed to appropriate recipient.
- Assisted in front desk duties by answering phone calls, scheduling patients, checking patients in and out for appointments, collecting copays and balances.
Education
Real Estate Certification -
Columbus State Community College
Medical Assistant - undefined
American School of Technology
Skills
- Organizational skills
- Sales reporting
- Strong written and communications skills; strict attention to detail
- Salesforce
- Excel proficient
- CRM management
- Multitasking and prioritizing
- Strong leadership skills by giving support and guidance to current employees as well as providing onboarding training from interviewing to becoming a confident knowledgeable employee Time management proficiency by making sure staff stays organized to complete projects and meeting deadlines with accuracy and quality
Timeline
Sales Operations Specialist
Help at Home
05.2023 - Current
Authorization Specialist
Altimate Care LLC
10.2022 - 05.2023
Realtor
RE/MAX Affiliates Inc.
05.2016 - 11.2022
Front Desk Supervisor | Optical Tech
Professional Eye Care Associates
10.2005 - 12.2015
Medical Assistant
Mid-Ohio Internal Medicine
06.1998 - 10.2005
Medical Assistant - undefined
American School of Technology
Real Estate Certification -
Columbus State Community College