CYNDIE NUNEZ
Simi Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SR Admissions Coordinator
Tanktd
02.2021 - Current
- Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information ; interviewing patients and family members; explaining admission criteria
- Screens patients by comparing patient’s condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions
- Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Mentored junior sales staff, contributing to their professional growth and development.
- Resolved escalated customer issues promptly, maintaining positive relationships while addressing concerns effectively.
- Facilitated regular team meetings, fostering open communication and collaboration among colleagues.
Health/Insurance Agent
AFLAC -LA NORTH
09.2019 - 12.2020
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of policies to promote insurance sales.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Legal Intake Specialist
Consumer Attorney Marketing Group
03.2018 - 05.2019
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed case files and reported case progress to clients.
- Revised and finalized letters, briefs and memos.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
FRONT DESK ASSOCIATE
EXTENDED STAY AMERICA HOTELS
05.2016 - 05.2017
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
GED -
Simi Valley Adult School And Career Institute
Simi Valley, CA01.2018
Skills
- Customer Relationship Management
- Office experience
- Customer service
- Spanish
- English
- Medical admissions processes
- Sales experience
- Marketing knowledge
- Report Preparation
- Well-versed in insurance
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
Awarded 2 years in a row, UNSUNG HERO of 2022 and EMPLOYEE OF THE YEAR of 2023
Timeline
SR Admissions Coordinator
Tanktd
02.2021 - Current
Health/Insurance Agent
AFLAC -LA NORTH
09.2019 - 12.2020
Legal Intake Specialist
Consumer Attorney Marketing Group
03.2018 - 05.2019
FRONT DESK ASSOCIATE
EXTENDED STAY AMERICA HOTELS
05.2016 - 05.2017
GED -
Simi Valley Adult School And Career Institute
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