Open To Work
LATRICE N. JONES
Dallas
Summary
Results-oriented Admissions Coordinator with a proven history of enhancing operational efficiency and optimizing patient intake management. Skilled in conflict resolution and effective communication with families and healthcare teams. Dedicated to maintaining regulatory compliance while streamlining admissions processes and addressing customer concerns.
Overview
5
5
years of professional experience
Work History
Admissions Coordinator, Hospice Patient Care Coordinator
Comfort Care Hospice, d.b.a Silver Stone Hospice LLC
Dallas
2022.09 - 2025.12
- Coordinated patient admissions and discharges to enhance service delivery and transitions.
- Managed patient intake processes to facilitate communication with families and referral sources.
- Scheduled assessments and plotted follow-up appointments, streamlining patient flow for timely care.
- Collaborated with healthcare teams to ensure seamless transitions during changes in patient care.
- Provided families with essential information on hospice services and available support options.
- Monitored regulatory compliance in admissions processes to uphold industry standards.
- Resolved admission-related issues promptly to maintain high-quality service.
- Maintained accurate records of admissions data for comprehensive reporting and analysis.
Patient Service Coordinator Senior II
Texas Oncology
Dallas
2020.09 - 2022.11
- Coordinated patient consultation schedules in oncology clinics to optimize appointment flow and reduce wait times.
- Collaborated with multidisciplinary teams to streamline service delivery processes, enhancing patient care continuity.
- Resolved complex issues promptly while maintaining professionalism in client interactions.
- Updated admission criteria policies and procedures to improve patient onboarding and compliance.
- Maintained HIPAA-compliant record keeping for operational efficiency.
- Achieved 90% balance recovery in collections management.
- Processed reports for mandatory monthly accounts receivable meetings and RVUs.
- Created and processed bad debt recovery forms for thecollection of co-pays and deductibles.
Education
Diploma - Medical Office Assistance
PCI Health Training Center
Richardson, TXRichardson, TX
Skills
- Admissions and reception skills
- Patient intake management skills
- Medical terminology
- CPT-4, CPT-5, ICD-9, ICD-10 coding expertise
- Insurance management
- AR and insurance billing
- Outpatient referrals coordination
- EMR systems knowledge
- Availity platform experience
- Microsoft Office Suite proficiency
- Data analysis
- Business analysis
- Collections and communication
- HIPAA compliance knowledge
- OSHA regulations understanding
- Team coordination abilities
- Conflict resolution skills
- Issue resolution capabilities
- Effective communication skills
- Customer relationship management
References
References available upon request
Accomplishments
Chairwoman of the Health and Wellness Committee at Comfort Care Hospice
Timeline
Admissions Coordinator, Hospice Patient Care Coordinator
Comfort Care Hospice, d.b.a Silver Stone Hospice LLC
2022.09 - 2025.12
Patient Service Coordinator Senior II
Texas Oncology
2020.09 - 2022.11
Diploma - Medical Office Assistance
PCI Health Training Center