Cyndra Ross
Barberton,OH
Summary
Dynamic professional with extensive experience at Pleasant View Health Care, excelling in resident support and creative planning. Demonstrated success in enhancing resident engagement and satisfaction through innovative activity coordination and nutritional management. Skilled in collaboration and emotional support, significantly improving quality of life for residents. Expertise in documentation and problem-solving, ensuring compliance and excellence in care.
Overview
18
18
years of professional experience
Work History
Activities Assistant
Pleasant View Health Care
08.2024 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
Cashier
Hiss Bakery
04.2007 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dietary Manager
Pleasant View Health Care
11.2023 - 08.2024
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cook
Pleasant View Health Care
01.2018 - 10.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Crew Member
Wendys Fast Food
03.2010 - 12.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Assistant
Hope for the Holidays
09.2007 - 04.2012
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Social Services
Stark State College
Canton, OHDietary Manager Certificate - Dietary Management
University of North Dakota
Grand Forks, NDHigh School Diploma -
Barberton High School
Barberton, OH06.2006
Skills
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Creative planning
- Flexibility
- Documentation skills
- Newsletter preparation
- Arts and crafts planning
- Friendly, positive attitude
- Emotional support
- Problem-solving
- Time management
- Collaboration and teamwork
Timeline
Activities Assistant
Pleasant View Health Care
08.2024 - Current
Dietary Manager
Pleasant View Health Care
11.2023 - 08.2024
Cook
Pleasant View Health Care
01.2018 - 10.2023
Crew Member
Wendys Fast Food
03.2010 - 12.2016
Assistant
Hope for the Holidays
09.2007 - 04.2012
Cashier
Hiss Bakery
04.2007 - 07.2009
Social Services
Stark State College
Dietary Manager Certificate - Dietary Management
University of North Dakota
High School Diploma -
Barberton High School
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