Cyniah Carrington
Austin,TX
Summary
Seasoned professional with a robust background in security and customer service, notably with Securitas Security Services USA. Excelled in security camera monitoring and de-escalation, enhancing workplace safety and customer satisfaction. Demonstrated leadership and teamwork, significantly improving team performance. Skilled in employing both hard and soft skills to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Security Guard
Securitas Security Services USA
Austin, TX
09.2024 - Current
- Provided escorts for employees entering and exiting the building after hours.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Customer Service Advocate
Conduent
Round Rock, TX
09.2023 - 01.2024
- Updated databases with new and modified customer data.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Loader and Unloader
UPS
Austin, TX
05.2023 - 08.2023
- Operated lifting equipment for relocating pallets, skids, and boxes as directed.
- Used scanners to track parcel information, condition or receipt.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Used digital database to keep records of units and stock moved.
Cashier/Day Stocker
Walmart
Round Rock, TX
11.2021 - 12.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05-2023
Skills
- Customer service
- Security camera monitoring
- Patrolling
- De-escalation techniques
- Workplace safety
- Basic math
- Leadership
- Teamwork and collaboration
- Time management
- Call control
Timeline
Security Guard
Securitas Security Services USA
09.2024 - Current
Customer Service Advocate
Conduent
09.2023 - 01.2024
Loader and Unloader
UPS
05.2023 - 08.2023
Cashier/Day Stocker
Walmart
11.2021 - 12.2022
High School Diploma -
Cedar Ridge High School
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