Cynthia Ackels
TX
Summary
Expert in escrow management and accounts payable with demonstrated success in process optimization. Led the month-end closing for multiple communities while ensuring compliance with accounting standards. Skilled at cultivating vendor partnerships and streamlining workflows to enhance efficiency in financial operations.
Overview
13
13
years of professional experience
Work History
Owner/Operator
AKT Home Services, LLC
05.2024 - Current
- Managed all aspects of local home services enterprise, balancing hands-on technical labor with executive-level administration to drive operational success.
- Handled complex problem-solving, budget management, and vendor negotiations to maintain high-efficiency workflows and meet project deadlines.
- Developed loyal client base through strategic local marketing and word-of-mouth referrals, enhancing business reputation and customer retention.
Accounts Payable Manager
Graham Asset Management
01.2023 - 01.2024
- Spearheaded the month-end closing process for 90 HOA communities, managing over 7,000 transactions monthly.
- Created new Accounts Payable processes and procedures, improving efficiency by 60% and ensuring accurate and on-time vendor payments.
- Resolved accounts payable issues, ensuring continuous and efficient financial operations.
- Ensure payments are made accurately and on time.
- Managed and trained 1 accounts payable clerk, overseeing daily operations and facilitating professional development.
- Developed partnerships with vendors and colleagues to improve cooperation and streamline workflow.
- Follow all general accounting practices and tax laws and standards.
Licensed Escrow Officer
OSN Texas
04.2018 - 11.2022
- Managed escrow transactions from initiation to closing for diverse client needs.
- Prepared escrow instructions, legal documents, and closing statements for 90 files per month, coordinating closing, recording, and fund disbursement to facilitate timely transactions.
- Secured essential instruments to enable smooth title clearance during closing process, minimizing delays.
- Collaborated with real estate agents to ensure accurate documentation and compliance.
- Reviewed contracts and agreements for clarity and completeness before execution.
Sr. Escrow Officer
Bowman Sherman & Associates, PLLC
10.2017 - 02.2018
- Executed commercial and refinance transactions, ensuring compliance and accuracy.
- Managed escrow transactions from initiation to closing for real estate deals.
- Coordinated communication between buyers, sellers, and lenders throughout the process.
- Reviewed legal documents for compliance with state regulations and company policies.
- Established fee attorney office, implementing policies and procedures.
REO Closing Specialist
Chronos Title Solutions
12.2016 - 10.2017
- Managed monthly pipeline of 70 files for 2 REO sellers, ensuring timely processing.
- Processed and finalized 50 files each month, contributing to streamlined operations.
- Worked all aspects of the file for closing & disbursement.
- Maintained seller website, providing updates on closing status and task assignments.
REO Closing Manager
Title 365 (formerly Solutionstar Settlement Services)
08.2013 - 06.2016
- Led team of up to 20 REO Escrow Closers in national REO purchases, ensuring alignment and maintaining daily pipeline levels to meet closing goals.
- Resolved escalations from closers regarding title clearing or closing issues by collaborating with internal and external departments to expedite closing processes.
- Monitored closing progress for executive management using detailed spreadsheets to provide timely updates and facilitate decision-making.
- Maintained closers pipeline levels daily.
Education
Bachelor of Arts - Communications
Texas Tech University
Lubbock, TXSkills
- Full-Cycle Accounting
- Accounts Payable
- Accounts Receivable
- Payment Processing
- Bank Reconciliation
- Escrow Management
- Title Management
- General Accounting Practices
- Industry Standards
- Process Optimization
- Vendor Negotiations
- High-Volume Execution
- Decision Making
- Problem-Solving
- Conflict Resolution
Systems And Technology
SoftPro: 4.0, Select, and Classic, RamQuest & ResWare, FAST, Equator, Cascade, DARES, Gators, Cinc System: Specialized software for HOA accounting and asset management, Microsoft 365: Excel, Word, Outlook, and One, Google Workspace: Google Docs and cloud-based collaboration tools
Core Competencies
- Financial Oversight & Operations, Full-Cycle Accounting: Expert in Accounts Payable/Receivable, payment processing, and bank reconciliation., Escrow & Title Management: Specialized in document control, escrow instructions, and clearing titles., Compliance & Standards: Deep knowledge of general accounting practices, tax laws, and industry standards.
- Leadership & Strategic Management, Team Leadership: Proven track record of managing and training cross-functional teams of up to 20 members., Process Optimization: Skilled in creating new procedures that improve operational efficiency by up to 60%., Stakeholder Relations: Expert in vendor negotiations, conflict resolution, and supporting executive management.
- Project & Pipeline Management, High-Volume Execution: Experience managing pipelines of 150+ files monthly with strict deadline adherence., Decision Making: Strong problem-solving skills for handling complex escalations and title issues.
Timeline
Owner/Operator
AKT Home Services, LLC
05.2024 - Current
Accounts Payable Manager
Graham Asset Management
01.2023 - 01.2024
Licensed Escrow Officer
OSN Texas
04.2018 - 11.2022
Sr. Escrow Officer
Bowman Sherman & Associates, PLLC
10.2017 - 02.2018
REO Closing Specialist
Chronos Title Solutions
12.2016 - 10.2017
REO Closing Manager
Title 365 (formerly Solutionstar Settlement Services)
08.2013 - 06.2016
Bachelor of Arts - Communications
Texas Tech University