Open To Work
Cynthia A. Copeland
Middleburg,USA
Work Preference
Desired Job Title
SecretaryRetail Customer Service AssociateCustomer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsSummary
Dedicated administrative and customer service professional with extensive experience in high-volume environments. Proven track record in managing sensitive records and communications while enhancing client satisfaction through effective problem-solving. Focused on improving operational efficiency and ensuring confidentiality in all interactions.
Overview
36
36
years of professional experience
Work History
Secretary
Black Creek Church of Christ
Middleburg, USA
01.2003 - Current
- Coordinated calendars, meetings, events, and office activities, ensuring meticulous tracking of details and timely follow-through on deadlines.
- Prepare correspondence, announcements, bulletins, schedules, reports, and other church communications.
- Delivered reliable clerical and administrative support for church leadership, members, and community contacts to facilitate smooth operations.
- Answer telephone calls and messages, respond to questions, and direct requests to the appropriate person.
- Maintain organized paper and electronic records while protecting private and confidential information.
Retail Customer Service Associate
Orange Park, USA
- Current
- Provided face-to-face customer service, resolved product inquiries, addressed customer concerns, and ensured smooth daily store operations.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Executed accurate transactions, organized work area, and coordinated with coworkers during peak periods.
- Handled cash transactions accurately and maintained balanced cash drawers.
- Managed inventory by restocking shelves and organizing product displays effectively.
Customer Service Representative
Concierge Home Care
Orange Park, USA
03.2022 - 06.2025
- Resolved issues promptly, ensuring a courteous and service-focused experience that enhanced client satisfaction.
- Supported clients, families, and staff with inquiries and service needs, fostering trust through patience, empathy, and professionalism.
- Managed telephone and written communication, documented information accurately, and routed concerns appropriately.
Customer Service Representative
ERC
Orange Park, USA
01.2019 - 03.2022
- Utilized active listening and problem-solving skills to resolve complaints effectively, ensuring a professional customer experience.
- Managed high volume of customer calls, ensuring verification procedures were followed and sensitive account information was protected.
- Researched account concerns, updated records, and documented interactions accurately while clearly explaining policies and next steps.
Customer Service Representative
Concentrix
Jacksonville, USA
01.2014 - 01.2019
- Provided clear and courteous support to customers via telephone for account, billing, product, and service inquiries, enhancing customer satisfaction.
- Researched issues and updated customer information across multiple computer systems, ensuring accurate documentation of call outcomes.
- Executed verification steps, adhered to quality standards, and followed escalation procedures, consistently meeting productivity and service expectations.
Customer Service Representative
MCI
Jacksonville, USA
01.1996 - 01.2003
- Handled high-volume customer calls regarding telephone services, account changes, billing inquiries, and service needs, ensuring prompt assistance.
- Reviewed account histories and entered service requests while clearly explaining charges, policies, and options to enhance customer understanding.
- Resolved routine issues independently and escalated complex concerns appropriately, maintaining professionalism and customer satisfaction.
Service Record Bookkeeper
United States Marine Corps
, USA
01.1991 - 01.1995
- Maintained and updated Marine service record books, ensuring accurate reflection of deployments, marriages, divorces, medals, and personnel status changes for each service member.
- Verified supporting documentation and entered accurate, timely updates so each service member's official record remained complete and current.
- Organized personnel files and processed authorized record changes while safeguarding confidential military information to maintain integrity of records.
Education
Bachelor of Science - Criminal Justice
10-2027
- 2023-Present - Honor Roll
- Member National Criminal Justice Honor Society Kappa Delta Epsilon, 2026
Associate of Science (A.S.) - Medical Billing & Coding
01-2022
- 2022 - Dean's List
- 2020-2022 - Honor Roll
- Graduated cum laude
Skills
- Administrative support and office management
- Document preparation and record keeping
- File organization and management
- Appointment scheduling and calendar coordination
- Team collaboration and customer service
- Conflict resolution and confidentiality practices
- Attention to detail and organization
- Email communication and telephone etiquette
- Microsoft Office proficiency
- Prioritization and time management
Honors And Memberships
- Phi Theta Kappa Honor Society — Member
- Alpha Phi Sigma Criminal Justice Honor Society — Member
Timeline
Customer Service Representative - Concierge Home Care
03.2022 - 06.2025
Customer Service Representative - ERC
01.2019 - 03.2022
Customer Service Representative - Concentrix
01.2014 - 01.2019
Secretary - Black Creek Church of Christ
01.2003 - Current
Customer Service Representative - MCI
01.1996 - 01.2003
Service Record Bookkeeper - United States Marine Corps
01.1991 - 01.1995
Retail Customer Service Associate -
- Current
Keiser Universiety - Bachelor of Science, Criminal Justice
Keiser University - Associate of Science (A.S.), Medical Billing & Coding