Cynthia Afolabi
Summary
Property Adjuster experienced in managing field and desk claims for catastrophe losses from initial notice through settlement. Streamlined claims investigation processes and provided exceptional customer service while mentoring new adjusters. Focused on delivering effective communication and thorough assessments to facilitate timely resolutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
CAT Field Adjuster
Allstate Insurance
2024.04 - Current
- Handle residential property catastrophe claims from first contact through settlement.
- Inspect damaged properties and prepare accurate Xactimate estimates.
- Work with policyholders, contractors, and internal partners to resolve claims.
- Assist with complex files and support teammates during high-volume events.
- Created a Roof Surface Endorsement Job Aid that helps adjusters better understand coverage.
- Participate in Allstate's virtual sit-along program and mentor newer adjusters.
Independent Property Adjuster
Multiple Insurance Carriers
2020.02 - 2024.04
- Worked both field and desk property claims for multiple insurance carriers.
- Prepared Xactimate estimates using onsite inspections and virtual documentation.
- Reviewed supplements and supporting documents.
- Made coverage and settlement decisions based on policy language.
- Provided consistent customer service throughout the claims process.
Property Desk Adjuster
MD Claims Group (LIGA)
2020.02 - 2023.04
- Managed supplement claims, reviewed documentation, wrote estimates, and communicated claim outcomes to ensure timely resolution.
- Reviewed property claims for accuracy and completeness.
- Collaborated with adjusters to assess damages and estimate costs.
- Communicated with policyholders to gather necessary information.
Property Desk Adjuster
Pilot Catastrophe Services
- Managed residential property claims remotely from initial contact to resolution, facilitating thorough communication and timely resolutions.
Education
Master of Business Analytics -
Bellevue University
Bellevue, NE 2026.03 - 2026.07
Bachelor of Science - Human Biology
Logan University
Mo 2020.01 - 2024.12
Skills
- Claims investigation
- Damage assessment
- Claims estimation
- Loss assessment
- Liability analysis
- Coverage determination
- Policy interpretation
- Insurance regulations
- Property claims
- Building assessment
- Risk assessment
- Settlement negotiation
- Data analysis
- Statistical modeling
- Microsoft Excel
- Investigation management
- Project management
- Team collaboration
- Analytical thinking
- Attention to detail
- Decision-making skills
- Time management abilities
- Relationship building
- Claimant interviews
- Evaluation
Certification
- Multi-State Property Adjuster Licenses
- Xactimate Level 1 Certified
- HAAG Certified
- IICRC WRT Certified
Timeline
Master of Business Analytics -
Bellevue University
2026.03 - 2026.07
CAT Field Adjuster
Allstate Insurance
2024.04 - Current
Property Desk Adjuster
MD Claims Group (LIGA)
2020.02 - 2023.04
Independent Property Adjuster
Multiple Insurance Carriers
2020.02 - 2024.04
Bachelor of Science - Human Biology
Logan University
2020.01 - 2024.12
Property Desk Adjuster
Pilot Catastrophe Services