Cynthia Aguilar
Lubbock
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at CE Tacos and other notable establishments. Excelled in building customer loyalty through exceptional service and empathy, achieving significant repeat business. Skilled in maintaining accurate financial transactions and enhancing operational efficiency. Demonstrates strong work ethic, integrity, and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
Cashier
CE Tacos
01.2013 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service Cashier
Holiday Inn Express Hotel
01.2011 - 01.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Telemarketer
Telecommunications on Demand
02.2000 - 02.2005
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
GED - Basic
Idalou High School
Idalou, TX08.1987
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
Languages
Spanish & English
Timeline
Cashier
CE Tacos
01.2013 - 12.2024
Customer Service Cashier
Holiday Inn Express Hotel
01.2011 - 01.2013
Telemarketer
Telecommunications on Demand
02.2000 - 02.2005
GED - Basic
Idalou High School
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