Open To Work
Cynthia Alchino
Ocoee,FL
Work Preference
Summary
Versatile and customer focused professional with experience in hospitality operations, credit management, and medical center support. Skilled in delivering high-quality service, managing financial accounts, and maintaining accurate documentation in fast paced environments. Known for strong communication, problem solving, and the ability to adapt quickly across industries while ensuring professionalism and confidentiality.
Overview
2027
2027
years of professional experience
Work History
Quality Assurance Lead
Chilis's Bar and Grill
Altamonte Springs, Florida
03.2009 - 04.2026
- Led quality assurance initiatives to enhance food safety protocols and standards.
- Conducted regular inspections of kitchen operations to ensure compliance with regulations.
- Collaborated with management to implement process improvements in food preparation.
- Developed training programs for staff on quality control procedures and practices.
- Implemented safety training for new hires and re-training for current employees.
- Mentored team members on best practices for maintaining high-quality service standards.
Credit Manager
Buddy's furniture
Sanford, Florida
2001 - 2024
- Developed and implemented credit policies for risk management.
- Managed credit applications and assessed customer creditworthiness.
- Reviewed and approved customer financing options for purchases.
- Monitored account balances and ensured timely payments from customers.
- Collaborated with sales teams to address customer payment issues.
- Conducted regular audits of credit files for compliance purposes.
- Provided training to staff on credit procedures and policies.
Customer Service Representative
Colonial Medical Supply
Altamonte Springs, Florida
2017 - 2019
- Assisted customers with product inquiries and order placements.
- Collaborated with team members to resolve customer issues efficiently.
- Managed customer accounts and updated information accurately.
- Processed returns and exchanges following company policies.
- Educated customers on product features and usage guidelines.
- Maintained a clean and organized workspace to enhance service efficiency.
- Utilized inventory management software to track product availability.
Education
Medical Billing And Coding
Cambridge College
Altamonte Springs, FL01-2027
General Educational Development Diploma -
Orange Technical College-West
Skills
- Quality assurance
- Food safety compliance
- Quality management
- Health and safety knowledge
- Conflict Resolution and Problem Solving
- Time management and prioritization
- Organizational skills
- Multitasking ability
- Shift adaptability
- Team collaboration
- Customer service
- Problem resolution
- Communication skills
Languages
English-Native Language, Spanish-Advanced proficiency level
Timeline
Quality Assurance Lead
Chilis's Bar and Grill
03.2009 - 04.2026
Credit Manager
Buddy's furniture
2001 - 2024
Customer Service Representative
Colonial Medical Supply
2017 - 2019
Medical Billing And Coding
Cambridge College
General Educational Development Diploma -
Orange Technical College-West