Cynthia A. Martin
Homestead
Summary
Dedicated team player with excellent organizational and project management skills. Able to handle multiple projects simultaneously with precision and accuracy. Proficient at prioritizing tasks and consistently meeting deadlines. Demonstrates a strong work ethic and a genuine passion for continuous learning and self-improvement.
Overview
18
18
years of professional experience
Work History
Police Station Specialist/Police Records Specialist
Miami-Dade Police Department
08.2021 - Current
- Track, enter and process payroll for accuracy for The Agricultural & Environmental Crimes Section (AECS) of The Miami-Dade Sheriff’s Department
- Use INFORMS, Human Capital Management program and Overtime Tracking System (OTS) to update payroll and personnel information.
- Monitor and prepare position management documents every Shift Change to be submitted up the chain of command for approval
- Prepare and perform budget reconciliation daily, collaborated with the Section's Captain to provide data needed for budget projection
- Organize and maintain personnel files for record keeping purposes
- Receive, store, organize and enter Police issued Civil Citations into Crime Analysis System (CAS) for processing
Property Preservation Specialist
Mortgage Contracting Services LLC
07.2016 - 01.2021
- Work closely with different banks and general contractors in the maintenance and upkeep of pre-foreclosed and foreclosed homes
- Process work orders submitted by the contractors to ensure work quality
- Communicate with vendors and Banks to manage properties including timeline adherence, quality standards and negotiating estimates
- Process customer/client requests or inquiries concerning billing and reported problem areas
- Review photos for active and completed jobs to make sure they meet the client’s standards
- Dispatch work orders for repairs of damages in accordance with the bank's protocol
- Generate and process various reports to improve operational efficiency such as NY Vacancy report, Unsecured Properties Report, First Time Vacant Properties Report
- Generate profit report for the account to examine and correct profit errors
- Utilize Microsoft office and internal Property Preservation system
- Work with Fannie Mae and Freddie Mac to ensure properties are within guidelines
- Receive and address phone calls from code enforcement to abate any open violations or complaints
VPK Teacher/Director's Assistant
The Guardian Angel Preschool
08.2008 - 01.2016
- Enhanced student comprehension by creating lesson plans in accordance with curriculum implemented providing visual aids and hands-on activities for enrichment
- Encourage children to learn and teach them new material based on the Florida Voluntary Pre-Kindergarten Standards
- Work with other teachers to provide a safe, hazard-free, learning environment for the children and served as a mentor for new teachers offering guidance and sharing best practices
- Input class test scores and daily observations into internal school system
- Work closely with the director to strategize and execute plans for the specific need and development of each child in the facility. Contributed to school-wide improvement initiatives by participating in professional development workshops and trainings
- Assist director in preparation for various accreditation processes- including but not limited to document filing, classroom preparation and classroom material inventory
- Received and processed incoming tuition payments
- Gathering, organizing and filing required documentation needed for individual student portfolio
- Received and routed incoming phone calls in the absence of the Director
Customer Service Associate
Walgreens
01.2012 - 01.2015
- Provide exceptional quality customer service to each and every client, ensuring their experience was a positive and pleasant one focusing on customer satisfaction
- Greeting and offering assistance to every customer; as well as maintaining the appearance of the store while stocking shelves and cleaning
- Major in store resets and arrangements of merchandise throughout the store
- Receive prescriptions and ensure information is accurate
- Assist in counting and filling medication according to prescription, then store and file medication once filled as needed
- Finally, ensure patients received correct medication and process their purchases
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Leasing Agent Assistant
Pinebrook Apartments
02.2007 - 07.2008
- Greet potential residents and make them feel welcomed
- Assist potential residents in completing lease paperwork and providing insight and
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- File resident information in their individual files
- Greeted clients, showed apartments, and prepared leases.
- Assist manager with lease paperwork and inputting applications into property database, typing community memos for residents; and in conducting daily inspections of the property
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Field complaint and concerns of residents and open service work orders as needed to address
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08-2012
Associate of Arts - Criminal Justice Administration
Miami Dade College
Miami, FL12-2010
High School Diploma -
Coral Reef Senior High
Miami06-2008
Skills
- Bilingual (Fluent in English & Spanish)
- Thoroughness in Task Execution
- Strong Organizational Skills
- Employee Records Organization
- Effective Verbal & Written Communication
- Efficient Data Management
- Strong Collaborative skills
- Driven and Independent
- Experienced with Microsoft Office Tools
- Records Management
- Payroll/Timesheet processing administration Experience
- Adaptability in Fast-paced environments
Timeline
Police Station Specialist/Police Records Specialist
Miami-Dade Police Department
08.2021 - Current
Property Preservation Specialist
Mortgage Contracting Services LLC
07.2016 - 01.2021
Customer Service Associate
Walgreens
01.2012 - 01.2015
VPK Teacher/Director's Assistant
The Guardian Angel Preschool
08.2008 - 01.2016
Leasing Agent Assistant
Pinebrook Apartments
02.2007 - 07.2008
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice Administration
Miami Dade College
High School Diploma -
Coral Reef Senior High
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