Dedicated team player with excellent organizational and project management skills. Able to handle multiple projects simultaneously with precision and accuracy. Proficient at prioritizing tasks and consistently meeting deadlines. Demonstrates a strong work ethic and a genuine passion for continuous learning and self-improvement.
Overview
18
18
years of professional experience
Work History
Police Station Specialist/Police Records Specialist
Miami-Dade Police Department
08.2021 - Current
Track, enter and process payroll for accuracy for The Agricultural & Environmental Crimes Section (AECS) of The Miami-Dade Sheriff’s Department
Use INFORMS, Human Capital Management program and Overtime Tracking System (OTS) to update payroll and personnel information.
Monitor and prepare position management documents every Shift Change to be submitted up the chain of command for approval
Prepare and perform budget reconciliation daily, collaborated with the Section's Captain to provide data needed for budget projection
Organize and maintain personnel files for record keeping purposes
Receive, store, organize and enter Police issued Civil Citations into Crime Analysis System (CAS) for processing
Property Preservation Specialist
Mortgage Contracting Services LLC
07.2016 - 01.2021
Work closely with different banks and general contractors in the maintenance and upkeep of pre-foreclosed and foreclosed homes
Process work orders submitted by the contractors to ensure work quality
Communicate with vendors and Banks to manage properties including timeline adherence, quality standards and negotiating estimates
Process customer/client requests or inquiries concerning billing and reported problem areas
Review photos for active and completed jobs to make sure they meet the client’s standards
Dispatch work orders for repairs of damages in accordance with the bank's protocol
Generate and process various reports to improve operational efficiency such as NY Vacancy report, Unsecured Properties Report, First Time Vacant Properties Report
Generate profit report for the account to examine and correct profit errors
Utilize Microsoft office and internal Property Preservation system
Work with Fannie Mae and Freddie Mac to ensure properties are within guidelines
Receive and address phone calls from code enforcement to abate any open violations or complaints
VPK Teacher/Director's Assistant
The Guardian Angel Preschool
08.2008 - 01.2016
Enhanced student comprehension by creating lesson plans in accordance with curriculum implemented providing visual aids and hands-on activities for enrichment
Encourage children to learn and teach them new material based on the Florida Voluntary Pre-Kindergarten Standards
Work with other teachers to provide a safe, hazard-free, learning environment for the children and served as a mentor for new teachers offering guidance and sharing best practices
Input class test scores and daily observations into internal school system
Work closely with the director to strategize and execute plans for the specific need and development of each child in the facility. Contributed to school-wide improvement initiatives by participating in professional development workshops and trainings
Assist director in preparation for various accreditation processes- including but not limited to document filing, classroom preparation and classroom material inventory
Received and processed incoming tuition payments
Gathering, organizing and filing required documentation needed for individual student portfolio
Received and routed incoming phone calls in the absence of the Director
Customer Service Associate
Walgreens
01.2012 - 01.2015
Provide exceptional quality customer service to each and every client, ensuring their experience was a positive and pleasant one focusing on customer satisfaction
Greeting and offering assistance to every customer; as well as maintaining the appearance of the store while stocking shelves and cleaning
Major in store resets and arrangements of merchandise throughout the store
Receive prescriptions and ensure information is accurate
Assist in counting and filling medication according to prescription, then store and file medication once filled as needed
Finally, ensure patients received correct medication and process their purchases
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Leasing Agent Assistant
Pinebrook Apartments
02.2007 - 07.2008
Greet potential residents and make them feel welcomed
Assist potential residents in completing lease paperwork and providing insight and
Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
File resident information in their individual files
Greeted clients, showed apartments, and prepared leases.
Assist manager with lease paperwork and inputting applications into property database, typing community memos for residents; and in conducting daily inspections of the property
Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
Field complaint and concerns of residents and open service work orders as needed to address
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL
08-2012
Associate of Arts - Criminal Justice Administration