Ruby Sifuentes
El Paso
Summary
Criminal justice graduate and experienced police records specialist with a solid foundation in managing and organizing police records. Adept in handling confidential information to ensure accurate dissemination amongst law enforcement personnel and agencies. Knowledgeable with skills in data management and attention to detail.
Overview
5
5
years of professional experience
Work History
Police Records Specialist
El Paso Police Department
10.2023 - Current
- Assist officers and detectives by providing copies of record documents when required.
- Improve interdepartmental communication with other law enforcement agencies regarding shared cases or pertinent information.
- Ensure timely dissemination of information to relevant personnel by prioritizing requests for police reports and records.
- Provide excellent customer service while assisting citizens with obtaining copies of police reports or answering questions.
- Train new hires
- Assist officers with submitting stolen/lost property into NCIC/TCIC database.
- Adhere to strict confidentiality requirements when handling sensitive records and ensuring restricted access to authorized personnel only.
- Efficiently process requests for incident reports, background checks, and other relevant documents.
- Verify, file, and store case documentation to ensure accurate up to date records
Retail Sales Associate
Dicks Sporting Goods
07.2021 - 10.2023
- Greeted customers and assisted with product selections, customer concerns and questions
- Assisted customers with fitting room requests
- Maintained cleanliness and organization of sales floor by displaying presentable environment such as reorganizing products, arranging merchandise by size and color
- Changed layout of sales floor when necessary
- Operated cash register to perform exchanges, returns, complete purchases and join rewards program
- Organized and stocked merchandise on sales floor on received shipment days
- Conducted order fulfillment of online orders and packaged orders
Intern
West Texas Anti-Gang Center
08.2022 - 05.2023
- Received day to day tasks and responsibilities from supervisor
- Assisted with product inventory
- Networked with varying law enforcement agencies to learn about career duties and opportunities
- Helped with maintenance of TAG website by updating information on news articles
- Performed administrative duties such as printing documents, making copies, laminating documents and storing office supplies
- Sorted, organized and stored files in proper filing system
- Attended intelligence meetings to gain knowledge
Retail Shift Leader
Dollar General
02.2020 - 07.2021
- Maintained cleanliness of store, including aisles and register area
- Stocked merchandise on sales floor on received shipment days
- Operated cash register to perform exchanges, returns, cancellation of transactions, and complete purchases
- Built customer loyalty by engaging in friendly conversation to deliver excellent service experience
- Prepared bank deposit and change fund for opening store manager at every closing shift
- Trained new hires
- Raise donations for company's literacy foundation
Seasonal Brand Representative
Hollister Co.
11.2019 - 06.2020
- Engaged in conversation with customers to fulfill needs
- Maintained cleanliness and appearance of sales floor by arranging clothing
- Assisted with cash register operations to complete purchases
- Increased brand awareness by answering customer's questions regarding promotions and rewards membership
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
05.2023
High School Diploma -
Stephen F. Austin High School
06.2017
Skills
- Bilingual: English and Spanish speaker
- Positive customer engagement
- Fast learner
- Detail-oriented
- Collaborative team member
- Proficient in Microsoft Word, Excel, and PowerPoint
- NCIC/TCIC Certification
- Recordkeeping
- Confidentiality handling
Additional Information
Extracurricular Activities
- Graduated UTEP FBI Student Academy in April 2022
- Accepted into the University of Texas at El Paso Mentorship for the District Attorney's Office from December 2021 to April 2022
Timeline
Police Records Specialist
El Paso Police Department
10.2023 - Current
Intern
West Texas Anti-Gang Center
08.2022 - 05.2023
Retail Sales Associate
Dicks Sporting Goods
07.2021 - 10.2023
Retail Shift Leader
Dollar General
02.2020 - 07.2021
Seasonal Brand Representative
Hollister Co.
11.2019 - 06.2020
High School Diploma -
Stephen F. Austin High School
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
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