Cynthia Anderson
Goodman Hearing
Eugene,OR
7
years of professional experience
Professional receptionist with experience supporting patient check-in, appointment coordination, and accurate records management in audiology settings. Skilled in communication, phone etiquette, and organization. Consistently delivers friendly service, resolves inquiries promptly, and keeps front-desk flow running smoothly.
Work History
Receptionist
6 Years 11 Months- Managed patient check-in and check-out, ensuring accurate appointment flow and courteous front-desk service.
- Scheduled hearing evaluations, follow-ups, and device appointments using clinic calendar systems.
- Answered multi-line phones, triaged inquiries, and routed messages to appropriate audiology staff.
- Verified insurance information and collected patient paperwork for complete intake records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Bachelor of Science - Communications And Gerontology
Skills
Front desk operations
Appointment scheduling
Data entry
Phone etiquette
Client relations
Communication skills
Customer service
Time management
Organization skills
Team collaboration
Professional demeanor
Professional demeanor
Calm demeanor
Team collaboration
Accomplishments
- Recognized by customers and management for expedient and effective service.
- Received an outstanding letter of recommendation when I left the company.
Affiliations
American Orchid Society
Interests
Gardening
Outdoor Recreation
Gym Workouts
Avid Reader
Backpacking and Hiking
Drawing and Painting
Timeline
Receptionist
Goodman Hearing
02.2019 - 01.2026Read More
University of Oregon
Bachelor of Science from Communications And Gerontology
Read More