CYNTHIA ANN WHALEN
Winterhaven,FL
Summary
Well-organized manager, office coordinator with over 25 years of experience contributing to team and business needs and interacting positively with customers, resident's and Co-workers. Complete with wide range of clerical duties. Highly motivated, on time and efficient with outstanding communication skills and proficiency in software. Enthusiastic, Positivity and Confidentiality , offering many years of experience representing organizations professionally to guests. Completes multiple tasks and maintains calmness during stressful situations. Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering more than 25 years of experience at executive level. Applies skills in leadership, mentoring and training to motivate members in meetings on mission statement's and program goals. Successfully raises positive public awareness about community-based programs and service.
Overview
48
48
years of professional experience
Work History
Office Coordinator
Sun Communities Inc.
10.2022 - 11.2024
- Greet and establish rapport with guests, current and prospective residents. Suggestions and complaints to the Community Manager.
- Prepared and distributed resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Make collection calls for site rental payments as directed by the Community Manager. Submit bad debt files to collections.
- Processed resident move-ins and move-outs in accordance with the Operations Manual.
- Assisted with planning and coordinating resident relations events and activities within the community.
- Assist with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
- Referred all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
- Assist prospective residents by checking the status of Sun Homes inventory. Reviewed new and pre-owned home listings, showing homes to prospective residents, and along with rental applications at the discretion of the Community Manager.
- Forwarded to Sun Homes customer service requests to the Community Manager in a timely fashion.
- Competed new move-in incentive requests for non-Sun Homes deals.
- Coordinate with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; track all approvals and denials.
- Maintain the petty cash fund, ensuring to record expenditures in the proper accounts.
- Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
- Other duties as assigned.
Executive Director
Paparazzi Accessories
06.2017 - 10.2024
- Set organization direction and developed strategies and tactics to fulfill mission.
- Recruited 682 team members, trained consultants on operations and performance expectations.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Implemented processes that drove change and improved performance.
- Explained features, advantages and benefits of products and services in clear, concise language.
Business Owner
Alena's Bridal
06.2011 - 06.2020
- Kept records for production, inventory, income and expenses, P & L statements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Devised business and marketing plans and prepared monthly financial reports.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Set pricing structures according to market analytics and emerging trends.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated work schedules and distributed tasks to employees.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Implemented campaigns and promotions to help with developing goods and services.
Project Manager
Family Dollar
06.2001 - 07.2011
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Led meetings with internal team members, consultants and contractors.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Built and established strong partnerships with teams, vendors and contractors.
- Determined project staffing needs and led resource management.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Managed ontime Grand Opening of New Store.
Accounts Receivable Specialist
Country Club of Detroit
08.1995 - 09.2001
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Interfaced with members to bring accounts current with suitable repayment plans.
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
- Processed payments every week.
- Processed new membership forms to set up accounts in system.
- Oversaw disputes resolution and reconciliation membership accounts.
- Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
- Prepared and submitted accounting documents and reports for review, authorization and processing. Reported to Controller on a monthly manner.
- Reported to memberships Board of Directors, regarding membership unpaid dues and charges.
Manager of Business Development and Sales
Star Construction, LLC
05.1977 - 10.1985
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Directed and coordinated products, services and sales activities.
- Oversaw regional and local sales managers and staff.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and significantly grew assigned territory 99.5% within first year.
- Mentored team members to create clear paths toward career goals.
Education
Some College (No Degree) - Secretarial Studies And Office Administration
Macomb Community College
Warren, MIHigh School Diploma -
Chippewa Falls High School
Chippewa Falls, WI06-1975
Skills
- Professional and Courteous
- Confidentiality and Data Protection
- Administrative Procedures
- Budgeting and Financial Management
- Program Monitoring
- Communications Strategy
- Complex Problem Solving
- Employee Coaching and Motivation
- Judgment and Decision Making
- Problem Resolution
- Recruitment and Hiring
- Project Planning
- Work Planning and Prioritization
- Scheduling and Coordinating
- Documentation and Reporting
- Accounts Receivable and Payable
- Verbal and Written Communication
- Managing Operations and Efficiency
- Budget Management
- Sales Goal Setting
- Multitasking and Time Management
- Microsoft Office
- Customer Relations
- Resident Relationships
- Customer Rapport
- Business Development Understanding
- Database Entry
- Billing and Invoicing
- Office Equipment Operation
- Strong Organizational Skills
- Document and File Management
- Multi-Line Telephone Systems
- Appointment Coordination
- Relationship Building
- Visitor Relations
- Website Updating
- Social Media Updating
- Correspondence Writing
- Employee Communications
- Fast Learner
- Compliance and Regulations
- Team Leadership, Training and Development
- Business Development
- Profit and Loss Management
- Judgement and Decision Making
- Resident Satisfaction
Timeline
Office Coordinator
Sun Communities Inc.
10.2022 - 11.2024
Executive Director
Paparazzi Accessories
06.2017 - 10.2024
Business Owner
Alena's Bridal
06.2011 - 06.2020
Project Manager
Family Dollar
06.2001 - 07.2011
Accounts Receivable Specialist
Country Club of Detroit
08.1995 - 09.2001
Manager of Business Development and Sales
Star Construction, LLC
05.1977 - 10.1985
High School Diploma -
Chippewa Falls High School
Some College (No Degree) - Secretarial Studies And Office Administration
Macomb Community College
Education and Training
Macomb Community College
Warren, Michigan