Cynthia Ann Peterson
Eaton,CO
Summary
Knowledgeable and dedicated Probation Manager with over 20 years of experience in managing probation operations, supervising a team of probation personnel, and ensuring compliance with legal and organizational standards. Proven ability to lead and develop high-performing teams, conduct risk assessments, and implement effective strategies that improve outcomes. Skilled in managing complex caseloads, coordinating with the courts, law enforcement, and community partners and providing guidance to staff. Strong communication, decision-making, and conflict -resolution abilities. Utilize resources to continuously improve customer satisfaction and community safety. Devoted in maintaining a collaborative culture that focuses on integrity, transparency, and employee work/life balance.
Overview
30
30
years of professional experience
Work History
Probation Manager
19th Judicial District Probation
10.2019 - Current
- Assist in development, implementation, and oversight of policies, procedures and special programs
- Provides ongoing training, mentoring, coaching and leadership to probation personnel
- Assists in the design, acquisition, and implementation of automation solutions, streamlining processes and improving efficiency
- Provides recommendations or may participate in the recruitment, selection and termination of employees
- Coordinates the activities of the department and maintains effective working relationships with the State Court Administrator's Office, other units, law enforcement agencies, public and private social service agencies, and community resources
- Monitors quality assurance and leveraging local and state data to support the leadership team in making informed, data driven decisions
- Provides oversight and monitors compliance of Private Probation Provider, ensuring adherence to established standards, regulations, and contractual obligations
- Supports department operations and special projects
- Assists in establishing department operating procedures and monitors quality of department work product
Probation Supervisor
19th Judicial District Probation
08.2005 - 10.2019
- Assist in development, implementation, and oversight of policies, procedures and special programs
- Complete employee performance evaluations
- Monitors caseload progress and conducts quality assurance and continuous quality improvement practices and/or reviews of caseloads
- Provides ongoing training, mentoring, coaching and leadership
- Assesses, prioritizes and responds to critical incidents and potential risks in the field and office
- De-escalates hostile/agitated clients and potentially violent situations
- Acts as a mediator between clients, employees, and outside agencies to resolve conflict and problem solve issues
- Collaborates with the court, community stakeholders, partners, and other agencies
- Attends and/or facilitates meetings and serves on local and state level committees to develop and implement programming
State Director
BI Inc.
02.2003 - 08.2005
- Manage six supervision offices and two-day reporting centers
- Generated timely and accurate reports of the status of the programs’ operations
- Managed all revenue and expenses for each office
- Maintained effective working relationship with Chief Probation Officers to ensure contractual obligations
- Provided orientation and ongoing training for new and existing employees
- Prepare activity reports to monitor and inform of the status and implementation plans of programs, services and quality initiatives
- Follow agency standards, policies and procedures regarding risk assessment, safety planning and crisis intervention
Program Manager
BI Inc.
07.2001 - 02.2003
- Managed three supervision offices in Weld, Logan and Morgan Counties
- Managed all revenue and expenses for each office
- Provided ongoing training for staff in compliance with regulatory requirements in company and policy procedures
- Responsible for development and implementation of new program opportunities specifically related to technology
- Implementation of practices, including training and coaching staff and monitoring outcomes
Program Director
The Restitution Center (TRC)
09.1999 - 07.2001
- Administered the complete community corrections operations for the center and 48 personnel
- Calculated statistics and prepared reports for facility operations
- Professional liaison for the facility to the Colorado Department of Corrections, Court, Probation and various County Officials and Community Referral Resources
- Established and monitored policies and procedures regarding services and client accountability for the 137-bed residential facility and over 100 non-residential services
- Ensure maintenance of thorough documentation in compliance with Federal and State standards
- Maintain confidentiality of client and company information
Assistant Director
The Restitution Center
03.1997 - 09.1999
- Managed and supervised Corrections Supervisor, Correction Technicians and Case management team of 30 personnel
- Provided ongoing training for new and existing employees
- Calculated statistics and prepared reports
- Reviewed disciplinary reports and imposed sanctions for all the residential and non-residential clients
- Develop and submit timely and accurate reports on program operations and services
- Manage the development, evaluation and implantation of program goals, objectives and financial plans
Residential Supervisor
The Restitution Center
03.1996 - 03.1997
- Managed and supervised Corrections Supervisor and Correction Technician team of 15 personnel
- Created schedules and completed performance evaluations
- Hired and trained staff and addressed client disciplinary reports
- Implementation of new practices, including training and coaching staff
Case Manager
The Restitution Center
09.1995 - 03.1996
- Managed high-risk caseload of individuals with sex offenses, domestic violence and drug related offenses which included monitored client compliance, documented client progress and activity and reported program violations
- Completes a variety of reports to assess criminal behavior
- Provides relevant information and sentencing options to court
- Orientated new clients to program requirements and used assessment tools to determine client risk and needs to develop a comprehensive behavior change plan
- Complete and maintain client files and records according to standards
Corrections Technician
The Restitution Center
03.1995 - 09.1995
- Responsible for overseeing and monitoring the activities of the clients in living areas, recreation activity areas, dining areas and visitation areas
- Monitor drug and alcohol tests as required
- Issue incentives and sanctions for behaviors through application of behavioral guidelines
Education
Bachelor of Arts - Sociology with Minor in Psychology
Western State College
Gunnison, ColoradoSkills
- Effective Communication
- Decision Making
- Problem Solving
- Vision and Strategic Thinking
- Conflict Resolution
- Resilience
- Innovation
- Cultural Awareness
Community Service
- Prepared monthly meals for the Cold Weather Shelter
- Volunteer with Weld Project Connect
- Coach for youth basketball, volleyball and softball
- Board Member for Parent and Teacher Organization at Frontier Academy
- Director of Activities for Kelly Farm Pool and Racquet Association
Related Experience
- Chair of the Probation Manager Committee
- Leader of the Local Digital File Committee
- Member of State File Retention Committee
- Weld County’s Master Trainer for Interstate Compact
- Member of the Collaborative Wellness committee
- Participant in Judicial Executive Development Institute (JEDI)
- Member of Colorado Probation Supervisor Association
Timeline
Probation Manager
19th Judicial District Probation
10.2019 - Current
Probation Supervisor
19th Judicial District Probation
08.2005 - 10.2019
State Director
BI Inc.
02.2003 - 08.2005
Program Manager
BI Inc.
07.2001 - 02.2003
Program Director
The Restitution Center (TRC)
09.1999 - 07.2001
Assistant Director
The Restitution Center
03.1997 - 09.1999
Residential Supervisor
The Restitution Center
03.1996 - 03.1997
Case Manager
The Restitution Center
09.1995 - 03.1996
Corrections Technician
The Restitution Center
03.1995 - 09.1995
Bachelor of Arts - Sociology with Minor in Psychology
Western State College
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