Cynthia Aragon
Tempe,AZ
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Professional in service industry, delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Harkins Theatre Az Mills
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
Daycare Assistant
Discovery Time School
09.2023 - 12.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Cashier Team Lead
Ace Hardware
06.2020 - 10.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Bartender/ Waitress
Friendship Village
07.2017 - 04.2019
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
Gila River Casinos
03.2014 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Criminology
05-2027
Skills
- Transaction Processing
- Beverage Mixing
- Regulatory Compliance in Health Codes
- Transaction Management Proficiency
- Strong Communication Abilities
- Extensive wine knowledge
- Extensive beed knowledge
- Ordering Procedures
- Clear and effective communication
- ABC regulations
- Wine and liquor expertise
- Able to stand 20 hours
- Point of sale systems
- Cash Register Operation
- Maintaining a clean bar
- Inventory
- New Hire Training
- Identification verification
- Responsible Alcohol Service
- Complex Problem-Solving
- Outstanding customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service
- Cleanliness and hygiene
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Memory retention
- Suggestive selling
- Safe serving practices
- Excellent judgment
- Fast learner
- Honest and dependable
- Teamwork and professionalism
Food Handlers Card
March 18, 2024 - March 18, 2027
Level 1 Fingerprint Clearance Card
- November 08, 2023 - November 08, 2029
First Aid/CPR certified
November 10, 2023 - November 2025
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- ServSafe Alcohol - National Restaurant Association.
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
- First Aid Certification - American Red Cross or St John Ambulance.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- ServSafe Food Handler's Certification
- CPR/AED Certification- American Safety & Health Institution First Aid and CPR certified (EXP 11/2025)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Bartender - Harkins Theatre Az Mills
09.2023 - Current
Daycare Assistant - Discovery Time School
09.2023 - 12.2023
Cashier Team Lead - Ace Hardware
06.2020 - 10.2022
Bartender/ Waitress - Friendship Village
07.2017 - 04.2019
Bartender - Gila River Casinos
03.2014 - 02.2019
Maricopa Community Colleges - Mesa Community College - , Criminology
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