Cynthia Baker
Wausau,Wisconsin
Summary
Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency, always striving to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Wisconsin Building Supply
03.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Room Consultant
Furniture & Appliance Mart
09.2023 - Current
- Greeted Guests and Helped them find Furniture and mattresses that meet their needs
- Worked with guest to achieve financing for their orders
- Sold protection planes to cover their furniture investments
- Wrote orders and scheduled delivers or pick-ups
- Achieved company and personal sales goals
Inside Sales Representative
Builders FirstSource
06.2017 - 09.2023
- Counter sales, sales and service to contractor's and walk in customers
- Cabinet and countertop design and sales
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service
- Support outside sales people in sales, quotes and take offs
- Developed positive and collaborative relationships with peers, customers and company managers
- Achieved sales goals with aligned targets through execution of sales initiatives
Showroom Sales Associate/Customer Service
Standard Plumbing Supply
02.2013 - 06.2017
- Greeted and assisted customers in the selection and sale of plumbing fixtures and parts; servicing homeowners, interior designers, and contractors
- Recommended products aligned with customer need and desired price ranges
- Calculated sales prices, totaled purchases, and processed payments
- Maintained precise control of store inventory, picked in-stock products to fulfill orders, and submitted purchase orders
- Performed administrative tasks encompassing data entry, receptionist duties, UPS and Fed-X shipment coordination, and e-mail correspondence
- Drove high levels of customer satisfaction by conducting frequent follow-up with vendors and customers to verify lead times, provide shipment updates, and assure timely delivery of special orders
- Instrumental in the overhaul and remodel of the showroom; enhanced display of products and design capabilities while positively influencing purchase decisions
- Key member of sales team; integral in a 60% increase in sales for the Peoria store
Education
BOOKKEEPING CERTIFICATE - Business Administration
UNIVERSITY OF WISONSIN-MILWAUKEE
Milwaukee, WISkills
- Customer Service and Assistance
- Order Management
- Closing Sales
- Proficient in Microsoft Office Suite
- Window and Door Quoting Programs
- Attention to detail
- Email and phone etiquette
- Product knowledge
- Customer relationship management
- Payment processing
- Teamwork and collaboration
- Customer satisfaction
Timeline
Inside Sales Representative
Wisconsin Building Supply
03.2024 - Current
Room Consultant
Furniture & Appliance Mart
09.2023 - Current
Inside Sales Representative
Builders FirstSource
06.2017 - 09.2023
Showroom Sales Associate/Customer Service
Standard Plumbing Supply
02.2013 - 06.2017
BOOKKEEPING CERTIFICATE - Business Administration
UNIVERSITY OF WISONSIN-MILWAUKEE
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