Cynthia Barajas
Bell Gardens,CA
Summary
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2025
2025
years of professional experience
Work History
Caregiver
Cross Country Healthcare
Los Angeles, CA
11.2017 - Current
- Followed care plan and directions to administer medications.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Followed safe lifting and transferring techniques to transport residents.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Property Manager
Public Storage
Marina Del Rey, California
12.2015 - 11.2017
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Collected monthly assessments, rental fees, deposits and payments.
- Utilized various software and tools to streamline processes and optimize performance.
- Followed up with customers via emails and phone.
Customer Service Representative
Walmart
Paramount
01.2012 - 12.2015
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Insurance Broker
Adriana’s Insurance
Los Angeles, California
03.2006 - 12.2011
- Provided information and answered questions via personal meetings, telephone calls, and email.
- Processed claims in a timely manner according to company procedures.
- Ensured compliance with all applicable laws and regulations.
- Promoted client retention through high-quality service and follow through.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Explained coverage options to potential policyholders, answering questions or concerns.
Sales Associate
Victoria Secret
Montebello, California
12.2004 - 03.2006
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
Customer Service Cashier
Walmart
Paramount, California
Education
High School Diploma -
Schurr High School
Montebello, California06-2004
Skills
- Spanish fluency
- Verbal and written communication skills
- Multitasking and organization
- Compassionate client care
- Goal oriented
- Cash handling
- Customer service
- Contact follow-up
- Teamwork and collaboration
- Money transfer systems
- CRM software
- Quotes and sales
Timeline
Caregiver
Cross Country Healthcare
11.2017 - Current
Property Manager
Public Storage
12.2015 - 11.2017
Customer Service Representative
Walmart
01.2012 - 12.2015
Insurance Broker
Adriana’s Insurance
03.2006 - 12.2011
Sales Associate
Victoria Secret
12.2004 - 03.2006
Customer Service Cashier
Walmart
High School Diploma -
Schurr High School