Cynthia Barrios
Kissimmee
Summary
Passionate and reliable in customer service with 8+ years of experience providing quality customer support and building strong working relationships. Detailed oriented individual seeking to take the next career step and pursue challenging opportunities that can provide growth and career advancement.
Overview
7
7
years of professional experience
Work History
Sales Associate Manager
24/7 Smoke Shop
5038 W Irlo Bronson Memorial Hwy Kissimmee, FL
04.2019 - 01.2024
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
Overnight Customer Service Associate
Hilton Bonnet Creek
1400 Bonnet Creek Resort Ln Orlando FL
03.2017 - 08.2018
- Maintained a clean, safe, and welcoming environment for all overnight customers, ensuring their comfort and satisfaction.
- Balanced multiple responsibilities while keeping composure under pressure, resulting in improved store appearance and functionality.
- Managed time effectively by prioritizing tasks according to urgency or importance in order to complete all assignments.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or unique customer requests afterhours.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
Education
High School Diploma -
Liberty High School
Orlando, FL05-2013
Skills
- Bilingual in Spanish
- Proper phone etiquette
- 8 years of experience in customer service skills and sales
- Proficient in general office duties and typing 30 wpm
- Superior multitasking skills, with the ability to prioritize tasks and remain calm during stressful periods
- 8 years of cash handling, stocking, and inventory experience
Timeline
Sales Associate Manager
24/7 Smoke Shop
04.2019 - 01.2024
Overnight Customer Service Associate
Hilton Bonnet Creek
03.2017 - 08.2018
High School Diploma -
Liberty High School