Cynthia Beckley
Moravia,New York
Summary
Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 10+ years of related experience.
Overview
29
29
years of professional experience
Work History
Student Services Associate IV
Cornell University Registrar, Academic Records
03.2018 - Current
- Provide customer service in person, via phones, chat, email ticket system and Zoom
- Assist students and alum with obtaining transcripts and certifications of enrollment and degree and certification forms for student athletes in club sports
- Maintain updates and corrections for student biographical data
- Production of ID cards for students, faculty/staff and spouses/partners.
- Managed confidential records in compliance with FERPA regulations, maintaining privacy while providing effective services.
Administrative Assistant
Cornell University Johnson College of Business
10.2017 - 02.2018
- Provided various instructional support to faculty as requested including Blackboard, room scheduling
- Prepared travel reimbursements, processed print orders, ordered office supplies utilizing Cornell Procurement Services
- Arranged travel, including hotel reservations, transportation, and airfare.
Term Administrative Assistant
Cornell University Animal Health Diagnostic Center
10.2016 - 10.2017
- Provided a wide variety of detailed support for teaching, education, and service activities for 7 Pathologist, 8 Residents and other staff
- Duties included entering pathology results, application of appropriate test codes, etc
- Monitored and maintained records and case related information for clients
- Provided customer support to clients
- Assisted with medical billing reconciliation.
Administrative Assistant
Cornell University Master Of Public Health Program
10.2016 - 10.2017
- Worked with Assistant Director and Program Coordinator to organize events and activities
- Assisted with travel arrangements and hotel accommodations for conferences
- Assisted with developing contacts for Blackboard training, Core training, order books, etc
- Assisted with the formatting and development of pages in the Student Handbook
- Drafted faculty meeting minutes and other correspondence.
Term Financial Aid Assistant
Cornell University Office of Financial Aid and Student Employment
11.2015 - 09.2016
- Creation and maintenance of Financial Aid Checklists
- Loan Cancellation and Modifications per student requests
- Verification of completed financial aid application materials
- Strong customer service interaction through email, phone, and front desk
- Assisted with additional tasks as needed, including Loan Reports for audits, etc.
Temporary Service Technician
Cornell University, College of Agriculture and Life Sciences, Department of Natural Resources
03.2015 - 04.2015
- Assisted with preparation of materials for mailing and research for a brief defined period.
Temporary Worker
Stafkings
01.2013 - 01.2015
- Temp at Cornell University as follows; University Registrar's Office 8/2014-11/2014 & 4/2015-10/2015
- Assisted Students, faculty and staff with transcript requests, ID processing, assisted with class enroll database changes (Acalog), provided customer service in person, on phones and email
- Undergraduate Admissions 12/2013-3/2014 & 12/2014-3/19/2015
- Processed 45,000 incoming freshmen applications in collaboration with processing team, created and updated student records, verified document completion, electronic filing and checklist creation and updating utilizing PeopleSoft database.
Substitute Teacher's Aide
Lansing Central School District
03.2014
- Provided classroom support to Teacher and Teaching Assistant
- Assisted children with special needs and/or behavioral needs with classroom activities.
Department of Natural Resources
Cornell University Human Development Research Unit
09.2013 - 12.2013
- Assisted with preparation of materials for mailing and research, data input.
Rental Associate
Ithaca Neighborhood Housing
06.2012 - 06.2013
- Managed work order database, assisted in management and rental of over 170 rental units, assisted applicants and tenants with external resources, drafted lease violation letters assisted with tax credit compliance annual certifications.
- Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
Legal Assistant
Joch & Kirby Law Office
01.2009 - 01.2010
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Freelance Writer
Ithaca Journal
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
- Developed and pitched story ideas to editors.
- Researched and wrote news stories, articles and reviews for publications.
Imaging Associate
Tompkins Trust Company
01.2002 - 01.2004
Borg Warner Automotive
Ithaca, NY
01.1997 - 01.2001
Sales & Loss Prevention
Bon Ton
01.1995 - 01.1997
Education
A.A.S. - Paralegal
Tompkins Cortland Community College
A.A.S. - Criminal Justice
Corning Community College
Skills
- MS Office Suite
- People Soft
- NYS Notary Public
- Document Editing
- Customer Relations
- Policy Interpretation
- Research Abilities
- Multitasking
Timeline
Student Services Associate IV
Cornell University Registrar, Academic Records
03.2018 - Current
Administrative Assistant
Cornell University Johnson College of Business
10.2017 - 02.2018
Administrative Assistant
Cornell University Master Of Public Health Program
10.2016 - 10.2017
Term Administrative Assistant
Cornell University Animal Health Diagnostic Center
10.2016 - 10.2017
Term Financial Aid Assistant
Cornell University Office of Financial Aid and Student Employment
11.2015 - 09.2016
Temporary Service Technician
Cornell University, College of Agriculture and Life Sciences, Department of Natural Resources
03.2015 - 04.2015
Substitute Teacher's Aide
Lansing Central School District
03.2014
Department of Natural Resources
Cornell University Human Development Research Unit
09.2013 - 12.2013
Temporary Worker
Stafkings
01.2013 - 01.2015
Rental Associate
Ithaca Neighborhood Housing
06.2012 - 06.2013
Legal Assistant
Joch & Kirby Law Office
01.2009 - 01.2010
Imaging Associate
Tompkins Trust Company
01.2002 - 01.2004
Borg Warner Automotive
Ithaca, NY
01.1997 - 01.2001
Sales & Loss Prevention
Bon Ton
01.1995 - 01.1997
Freelance Writer
Ithaca Journal
A.A.S. - Paralegal
Tompkins Cortland Community College
A.A.S. - Criminal Justice
Corning Community College
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