Seasoned professional with 28 years of experience in customer-focused roles, seeking a Medical Receptionist position. Excelled as a Medical Receptionist/Scheduler at Southwest Atlanta Nephrology; adept at managing complex schedules and enhancing patient satisfaction. Proven track record in streamlining front desk operations and improving appointment systems at Kaiser Permanente.
Hi, I’m
Cynthia Bell
Douglasville,GA
Summary
Overview
32
years of professional experience
1
Certification
Work History
Emory Hospital
Medical Scheduler
01.2023 - 07.2023
Job overview
- Optimized patient appointment processes, resulting in decreased wait times through strategic schedule management.
- Maintained accurate and complex scheduling calendars for healthcare providers, ensuring all appointments were systematically verified.
- Enhanced patient-provider communication by effectively addressing appointment-related inquiries and concerns.
Southwest Atlanta Nephrology
Medical Receptionist/Scheduler
11.2022 - 02.2023
Job overview
- Assessed and fulfilled client requirements, ensuring personalized recommendations aligned with individual preferences and specifications.
- Maintained an organized and inviting atmosphere, upholding high standards for store cleanliness and presentation.
- Attentively listened to client inquiries, effectively identifying and suggesting suitable products and services to meet their needs.
Kaiser Permanente
Receptionist
10.1997 - 10.2021
Job overview
- Enhanced customer satisfaction by addressing inquiries and delivering accurate information.
- Streamlined front desk operations, managing phone calls, emails, and walk-in clients for increased efficiency.
- Maintained an organized reception area, ensuring updated materials and a welcoming environment for visitors.
- Improved the appointment scheduling system, resulting in reduced wait times and heightened client satisfaction.
Hughes Aircraft
Accounting Clerk
04.1996 - 09.1997
Job overview
- Maintained and reviewed guest and advance deposit ledgers to ensure compliance with internal controls.
- Enhanced cash flow management through vigilant monitoring of payments and executing prompt collections follow-ups.
United States Postal Service
Postal Distribution Clerk
02.1991 - 06.1993
Job overview
- Audited warehouse operations to pinpoint improvement opportunities and executed necessary corrective actions to enhance efficiency.
- Ensured compliance with OSHA safety standards through systematic inspections and maintained accuracy in merchandise handling by examining for any damage or documentation discrepancies.
Education
Frederick Douglass High SchoolAtlanta, GA
High School Diploma
05.1980
University Overview
Skills
- Interdisciplinary Collaboration
- Patient Documentation
- Business Intelligence
- Swift Typing Speed
- Appointment Scheduling
- Exceptional Customer Service and Interaction Experience
Certification
- MT (Medical Technologist)
- Basic Life Skills Certification/ CPR Certified
Accomplishments
Accomplishments
Retired from Kaiser Permanente 26 years .
Timeline
Medical Scheduler
Emory Hospital
01.2023 - 07.2023
Medical Receptionist/Scheduler
Southwest Atlanta Nephrology
11.2022 - 02.2023
Receptionist
Kaiser Permanente
10.1997 - 10.2021
Accounting Clerk
Hughes Aircraft
04.1996 - 09.1997
Postal Distribution Clerk
United States Postal Service
02.1991 - 06.1993
Frederick Douglass High School
High School Diploma
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