Cynthia Bell
Calera,AL
Summary
Professional offering expertise gained through more than 20 years of successful leadership roles. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve desired results. Strong relationship builder works well with stakeholders and corporate teams.
Overview
25
25
years of professional experience
Work History
Director of Data Collections
New South Research
Birmingham, AL
02.2009 - Current
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled statistical information for special reports.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Verified and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified and corrected data entry errors to prevent duplication across systems.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Resolved average of 25 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Patient Service Manager
Morrison Healthcare
04.2008 - 11.2008
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Developed and oversaw preparation of specialized diets.
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
Assistant General Manager
Sleep inn
Birmingham, AL
12.2000 - 04.2008
- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Assisted guests at check-in, providing information on various services within the hotel.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Supervised daily operations 72-room hotel with staff of 18 employees.
- Managed team of six front desk agents, supervising personnel in issue resolution.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Skills
- File management
- Data transcription
- Filing and data archiving
- Email communications
- Reporting and documentation
- Data entry
- Verifying data accuracy
- Collecting information
- Error identification
- Meticulous attention to detail
- Spreadsheet management
- Team management
- Organization
- Supervision
- Problem resolution
- MS Office
- Business operations
- Relationship development
- Project organization
- Security systems
- Communications
- Process improvement
- Operational improvement
- Planning and coordination
- Team building
Timeline
Director of Data Collections
New South Research
02.2009 - Current
Patient Service Manager
Morrison Healthcare
04.2008 - 11.2008
Assistant General Manager
Sleep inn
12.2000 - 04.2008