Cynthia Bernhardt
Hamilton,NJ
Summary
Results-driven professional with a strong work ethic and exceptional organizational skills, adept in managing multiple projects under pressure while consistently meeting deadlines. Possesses excellent communication and problem-solving abilities, contributing positively to team dynamics and workplace efficiency. Known for adaptability and quick mastery of new processes, ensuring seamless integration into diverse environments. Career aspirations include leveraging these skills to drive operational excellence in a challenging role.
Overview
14
14
years of professional experience
Work History
Pre-Cert Coordinator
Hamilton Cardiology
Hamilton, NJ
06.2021 - Current
- Create and maintain office documentation and manuals.
- Review written correspondence, gather information, and formulate accurate, appropriate responses.
- Proofread correspondence by reviewing the format, data accuracy, and submit for necessary signatures.
- Receive, process, and route correspondence to the appropriate personnel.
- Identify issues and solutions to eliminate the backlog, and maximize workflows.
- Offer to assist with additional tasks to keep projects on task and meet tight deadlines.
- Reply to incoming information requests, manage, and acquire records to use as supporting documentation for information requests and correspondence.
- Collect co-payments and co-insurance, and issue appropriate receipts during check-in.
- Maintain confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations.
- Schedule patients for exams, and use basic knowledge of medical terminology in daily office tasks.
- Scan and document new patient information in electronic health records for registration purposes.
- Greet patients immediately upon arrival, providing excellent customer service.
- Schedule and confirm patient diagnostic appointments and medical consultations.
- Complete insurance or other claim forms.
Team Lead
Outlook Eyecare
Princeton, NJ
05.2013 - 04.2021
- Ensured accurate logging of all financial transactions.
- Utilized a foundational understanding of medical terminology during daily office operations.
- Guaranteed excellent care by addressing each patient's needs immediately.
- Reduced missed appointments through schedule evaluation.
- Ensured compliance with HIPAA regulations.
- Managed collection of co-insurance fees at reception.
- Recorded new patient data into electronic health records.
- Effectively handled message-taking and forwarding.
- Delivered important medical records using mail services, electronic mail, and fax.
- Created reports, invoices, financial statements, letters, case histories, and medical records.
- Processed insurance forms accurately.
- Coordinated scheduling of medical examinations and linked patient information to the claim file.
- Assessed coverage limits after thorough policy examination.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Monitored team progress and enforced deadlines.
- Acted as the point person for office equipment setup, end-user training, and support.
- Managed bank deposit processes with accuracy.
- Managed supply inventory across various offices.
- Processed claims for office visits and contact lens exams.
- Executed a variety of administrative tasks.
- Handled escalated customer complaints with promptness and efficiency.
- Employed digital solutions for maintaining up-to-date and accessible records.
Certified Pharmacy Technician
Walgreens
East Windsor, NJ
08.2010 - 04.2013
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Handled inbound calls effectively and escalated complex inquiries.
- Entered patient profile information into computer systems accurately and completely.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Coordinated with the prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Prepared pricing and instruction labels for placement on prescriptions.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Reported prescription errors to the pharmacist on duty.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Established and maintained patient profiles, which included lists of medications taken by individual patients.
- Maintained records of controlled substances dispensed according to state regulations.
- Generated labels for compounded medications using an automated system.
- Maintained proper storage and security conditions for drugs.
- Established and updated patient profiles, medications and insurance details.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received written prescriptions and refill requests, and verified that the information is complete and accurate.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Complied with state regulations to maintain a safe, clean pharmacy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Education
Diploma -
Hamilton High School West
Hamilton, NJ06.2006
Skills
- Data Entry
- Communication
- Teamwork
- Record Keeping
- MS Office
- Accounts reconciliation
- Multitasking and organization
- Calendar Management
- Verbal and written communication
- Time management
- Medical terminology
- Discretion and confidentiality
- Medical billing
- Scheduling and calendar management
- Insurance Verification
- Adaptability and flexibility
References
References available upon request.
Timeline
Pre-Cert Coordinator
Hamilton Cardiology
06.2021 - Current
Team Lead
Outlook Eyecare
05.2013 - 04.2021
Certified Pharmacy Technician
Walgreens
08.2010 - 04.2013
Diploma -
Hamilton High School West