Cynthia Blakely
Adamsville,AL
Summary
I have 20+ years in collections and customer service skills. I have the ability to manage employees. I have been great at adapting to changes that are made in processes in past jobs. I possess pride in doing good work.
Overview
11
11
years of professional experience
Work History
Manager
Always Money
05.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Aggressively find a way to create new loans while maintaining underwriting standards. Also access customer loan needs a creating suitable pay back options.
Assistant Collections Manager/Title Loan Superviso
Check Depot
05.2014 - 05.2019
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Conducted investigations of customer accounts and payment histories.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Account Representative
Portfolio Recovery Associates
04.2012 - 05.2014
- Call customers that were previously charged off with original creditor. Set up payment arrangements while following state and federal regulations.
- Handle disputes that customers may have. Follow up on accounts where arrangements were not kept.
Education
Associates Of Applied Sciences - Medical Assisting
Virginia College - Birmingham
Birmingham, AL05.2006
Skills
- Maintenance and Repair Management
- Complex Problem-Solving
- Income and Expense Management
- Budgeting and Cost Control
- Customer Service 20 years
- Collections 20 years
Timeline
Manager
Always Money
05.2019 - Current
Assistant Collections Manager/Title Loan Superviso
Check Depot
05.2014 - 05.2019
Account Representative
Portfolio Recovery Associates
04.2012 - 05.2014
Associates Of Applied Sciences - Medical Assisting
Virginia College - Birmingham
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