Cynthia Bolles
Conklin,US
Summary
Over33 years of extensive expertise in customer service and team leadership, demonstrating a proven ability to optimize production workflows and enhance team performance. Skilled in critical thinking, conflict resolution, and multitasking, with a commitment to organizational excellence and customer satisfaction. Dedicated to fostering professional growth and driving innovative solutions to achieve operational success.
Overview
27
27
years of professional experience
Work History
Group Lead
Dick's Sporting Goods
Conklin, US
08.2019 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working.
Independent Consultant
It Works Global
10.2016 - Current
- It Works is a at home business that promotes wellness.
Office Manager
Damascus Service
Windsor, New York
03.2014 - 08.2019
- Coordinated scheduling and appointments for staff and management.
- Oversaw inventory management and ordered office supplies as needed.
- Developed and implemented office procedures to enhance efficiency.
- Handled correspondence, including emails, phone calls, and mail distribution.
- Maintained records and files in compliance with company standards.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
Customer Service Rep
Behlog & Son Produce
Conklin, New York
07.1999 - 11.2008
- Assisted customers with inquiries about fresh produce and product availability.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Processed orders accurately using the company's inventory management system.
- Collaborated with team members to maintain a clean and organized workspace.
- Educated customers on product features and quality to promote informed choices.
- Handled cash transactions and managed point-of-sale operations daily.
- Trained new staff on customer service protocols and operational procedures.
Education
Associate of Applied Science - Health Sciences
SUNY
Binghamton, NYAssociate of Applied Science - Nursing
SUNY
Binghamton, NYSkills
- Customer Service
- Leadership
- Team Management
- Problem Solving
- Conflict Resolution
- Sales
- Inventory Management
- Cash Handling
- Medical Terminology
- Critical Thinking
- Organization
- Multitasking
- Communication
- Clerical Support
- Type Software
Additional Information
Collaborated with other departments to optimize production workflows., Coordinated cross-departmental initiatives to enhance communication, fostering a culture of teamwork and shared responsibility., Trained and mentored team members, cultivating professional growth and significantly uplifting overall team performance., Excel in WM and Exacta programs to collaborate in streamlining products to correct destinations in a timely manner., Fostered interdepartmental collaboration to enhance communication, strengthening teamwork and driving successful project outcomes., Implemented new training protocols that improved onboarding efficiency for new hires, resulting in quicker integration and enhanced team dynamics., Implemented targeted marketing campaigns for health products, resulting in substantial growth in sales and brand awareness., Analyzed customer feedback to refine product offerings, enabling tailored solutions that meet market demands and boost sales., Cross-trained team members to enhance service coverage, ensuring seamless operations during peak hours and improving team collaboration., Maintained accurate records of customer interactions, enabling data-driven insights that informed service improvements and product offerings., Streamlined customer service processes, leading to improved response times and heightened customer satisfaction., Analyzed customer feedback to identify service gaps, implementing targeted solutions that resulted in measurable improvements., Fostered a positive team environment, encouraging knowledge sharing and collaboration to boost morale and productivity.
Personal Information
Title: Supervisor
Timeline
Group Lead
Dick's Sporting Goods
08.2019 - Current
Independent Consultant
It Works Global
10.2016 - Current
Office Manager
Damascus Service
03.2014 - 08.2019
Customer Service Rep
Behlog & Son Produce
07.1999 - 11.2008
Associate of Applied Science - Health Sciences
SUNY
Associate of Applied Science - Nursing
SUNY