KASEY PETRYSZYN
Conklin,NY
Summary
Dynamic Customer Service Representative with a proven track record at Lineage Logistics, excelling in problem resolution and relationship building. Expert in utilizing. Recognized for effectively managing high-stress situations, fostering loyalty, and training new team members to uphold service excellence.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lineage Logistics
09.2024 - Current
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed order fulfillment processes, ensuring timely and accurate delivery to clients.
- Utilized CRM software to track customer interactions and maintain updated records.
- Assisted in training new team members on company policies and service protocols.
- Collaborated with logistics team to streamline communication between departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Susquehanna Valley
Conklin 06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Problem resolution
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Product knowledge
- Documentation
- Data collection
Timeline
Customer Service Representative
Lineage Logistics
09.2024 - Current
High School Diploma -
Susquehanna Valley