Cynthia Bonnevie
Livermore,ME
Summary
During my time at Russell Medical Center I was very diligent in insurance verification and maintaining confidentiality. Being the first point of the patient experience I feel that it was my responsibility to be polite, welcoming and presentable. I have experience in delivering empathetic customer service and managing sensitive information. I'm also knowledgable in a fast paced invironment and completing assignments and ready to help my team members. I acquired many lifelong friendships with my coworkers, whom I am still in contact today. Upon leaving my employment at the Medical Center I had accrued hundreds of hours of personal and sick leave, some of which I had given to coworkers who were in need of PTO hours.
Overview
25
25
years of professional experience
Work History
Front Desk Medical Receptionist
Russell Medical Center
10.2010 - 12.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Office Manager
Finley Funeral Home
05.1995 - 01.2010
- Handled sensitive information with discretion, maintaining confidentiality and building trust of families, showing empathy and sympathy for the loss of their loved one.
- Provided exceptional sensitive customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records.
- Oversaw office inventory by ordering funeral supplies and office supplies.
Education
High School Diploma -
Livermore Falls High School
Livermore Falls, MESkills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- Patient Relations
- Payment Collection
- HIPAA Compliance
- Telephone Etiquette
- Medical Terminology
- Medical Records Verification
- Cash Handling
- Prescription Refills
Timeline
Front Desk Medical Receptionist
Russell Medical Center
10.2010 - 12.2019
Office Manager
Finley Funeral Home
05.1995 - 01.2010
High School Diploma -
Livermore Falls High School
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