Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Brandt

L
Arnold,MO

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

22
22
years of professional experience

Work History

Doordash Driver

DoorDash
03.2022 - Current
  • Delivered goods and products to customers on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Applied effective time management techniques to meet tight deadlines
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments

Instacart Shopper

Instacart
03.2022 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.

Medical Coding Analyst

Reimbursement Technologies Inc.
04.2007 - 05.2013
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Resourcefully used various coding books, procedure manuals, and online encoders.
  • Used coding software to assign procedure and diagnostic codes to patient records for billing purposes.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.

Server

Cracker Barrell Old Country Store
10.2005 - 05.2007
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.

2nd Assistant Manager

Jack In The Box
07.2001 - 07.2005
  • Wrapped, dated, stored food in refrigerators under standardized temperatures for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected, verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained visibility and interactions with guests.
  • Responded to guest concerns and complaints promptly and professionally and ensured positive resolutions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

BBA - Medical Billing And Coding

DeVry University
Villa Park, IL
08.2024

Associate of Science - Medical Billing And Coding

Sanford-Brown College - Fenton
Fenton, MO
08.2008

Skills

  • Time Management
  • Safety Standards
  • Inventory Organization
  • Materials Storage
  • Retail Sales Customer Service
  • Microsoft Word
  • Order Fulfillment
  • Service Quality Improvement
  • Customer Complaint Management

Timeline

Doordash Driver

DoorDash
03.2022 - Current

Instacart Shopper

Instacart
03.2022 - Current

Medical Coding Analyst

Reimbursement Technologies Inc.
04.2007 - 05.2013

Server

Cracker Barrell Old Country Store
10.2005 - 05.2007

2nd Assistant Manager

Jack In The Box
07.2001 - 07.2005

BBA - Medical Billing And Coding

DeVry University

Associate of Science - Medical Billing And Coding

Sanford-Brown College - Fenton

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