Cynthia Britton
Customer Service
Dallas,GA
Summary
Customer service specialist with 15 years of experience and exceptional active listening skills. Proven ability to multitask effectively while maintaining high levels of customer satisfaction. Strong team player with a positive attitude, dedicated to contributing to overall company success. Demonstrated expertise in building relationships and fostering partnerships to drive business growth.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
GetInsured
Dallas
09.2024 - 02.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to customer inquiries with accurate information on products and services, facilitating informed decision-making.
- Assisted customers in completing health coverage applications, ensuring clarity and accuracy.
- Maintained accurate records of customer interactions to enhance service quality.
Ride Share/Delivery Driver
Uber
Orlando
05.2017 - 07.2024
- Navigated routes using GPS technology, achieving timely deliveries and rides.
- Confirmed pickup and drop-off details with riders to ensure smooth experiences.
- Maintained vehicle cleanliness and conducted regular maintenance for safe driving conditions.
Fraud Outbound Customer Services Representative (Remote Contact/Temporary)
Tsys (Total Systems) Global Payments
12.2022 - 12.2023
- Audited customer account information to identify issues, fraudulent activities, and develop solutions.
- Resolved escalated customer complaints to restore satisfaction and loyalty.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service continuity.
Member Services Representative
BroadPath Healthcare Solutions
09.2021 - 11.2022
- Educated members on plan options, simplifying navigation of complex healthcare information.
- Assisted members with inquiries, enhancing understanding of healthcare benefits.
- Resolved issues through collaboration with internal teams, improving member satisfaction.
- Coordinated communications between members and healthcare providers effectively.
- Utilized CRM systems to track interactions and enhance service delivery.
Delivery Driver (Contract / Temporary)
Amazon Delivery
Orlando
06.2021 - 09.2021
- Operated delivery vehicle to achieve on-time package delivery.
- Navigated optimal routes using GPS technology to minimize delivery time.
- Loaded and unloaded packages to maintain daily delivery schedules.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Retention Telephone Representative
Teleperformance
Boca Raton
02.2020 - 02.2021
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer feedback for quality assurance and service improvement.
- Provided product information to enhance customer understanding, satisfaction, and sales.
- Handled 60-100 daily calls, enhancing customer communication and trust.
Customer Service Advocate
Integra Healthcare Equipment
Elmhurst
11.2017 - 05.2019
- Resolved product inquiries and service requests, enhancing customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with sales team to support customer needs and feedback.
- Monitored order progress from initiation to delivery, ensuring timely receipt of goods.
- Processed orders and managed inventory for healthcare equipment.
- Coordinated delivery schedules with logistics teams for timely service.
Production Crew
Pacific Creations
Honolulu
04.2015 - 05.2017
- Coordinated with team members to optimize workflow on production line.
- Conducted quality checks on finished products for compliance with standards.
- Ensured clean and organized work areas, enhancing safety and efficiency.
- Monitored inventory levels, reporting shortages to management to prevent disruptions.
Education
Associate of Arts - Health Information Technology
Heald College
Honolulu, HI03.2016
Associate of Arts - Massage Therapy
Northwestern Business College
Chicago, IL05.2008
Skills
- Customer Retention
- Account Maintenance
- Service Optimization
- Technical Support
- Microsoft Excel
- Inventory Management
- Communication
- Time Management
- Organization
- Adaptability
- Critical Thinking
- Conflict Resolution
Certification
TWIC - TSA
References
References available upon request.
Timeline
Customer Service Representative
GetInsured
09.2024 - 02.2026
Fraud Outbound Customer Services Representative (Remote Contact/Temporary)
Tsys (Total Systems) Global Payments
12.2022 - 12.2023
Member Services Representative
BroadPath Healthcare Solutions
09.2021 - 11.2022
Delivery Driver (Contract / Temporary)
Amazon Delivery
06.2021 - 09.2021
Retention Telephone Representative
Teleperformance
02.2020 - 02.2021
Customer Service Advocate
Integra Healthcare Equipment
11.2017 - 05.2019
Ride Share/Delivery Driver
Uber
05.2017 - 07.2024
Production Crew
Pacific Creations
04.2015 - 05.2017
Associate of Arts - Health Information Technology
Heald College
Associate of Arts - Massage Therapy
Northwestern Business College