Summary
Overview
Work History
Education
Skills
Additional Work Experience
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Cynthia Brown

Cynthia Brown

Mount Laurel,NJ

Summary

Experienced Sales Executive with over 20 years of technology services and software consulting experience. Proven ability to develop and implement complex cloud services strategies to optimize customer experience and satisfaction. Goal-oriented manager with distinguished experience in Cloud Technologies, Fintech, SaaS, Software Applications, and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

20
20
years of professional experience

Work History

Application Sales Manager IV

Oracle
06.2022 - Current
  • Responsible for $3M in annual sales for Financial Services Analytics software/solutions to prospective and existing customers by collaborating with multiple business partners, account managers, and management
  • Managed $65M annual revenue account consisting of 9 applications that support risk, performance, Financial Services, compliance, customer insight , and regulatory reporting functions.
  • Sold and executed to first client of newly released SaaS solution purpose built for Insurance organizations.
  • Established relationships and communications at executive level within accounts to understand their business and technology challenges and priorities by making regular contact with key decision makers at all levels of organization
  • Coordinated sales activities with Consulting partners and resellers channels to identify and close new business.
  • Built relationships with customers and community to establish long-term business growth.
  • Conducted initial meetings to outline process, answer questions and set expectations for both parties.
  • Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.

Customer Success Business Analyst

LangeZen
09.2019 - 06.2022
  • Established new digital transformation business structure for DTC channel of luxury home goods (CPG) company, by consulting with business owner and marketing team to identify key metrics and goals, and to develop business model that would allow for 39% YOY growth in online revenue and unified fully automated POS solution
  • Utilized market research tools to assess competitive strategies, customer preferences, surveys and market segmentation, and crafted comprehensive customer segmentation model that leveraged multi-platform targeting
  • Implemented strategic initiatives to increase customer engagement through development and implementation of automated platform that resulted in 4.7% increase customer conversions.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Customer reviews leveraged to upsell business, resulting in 70% overall lift in profitability, contributing to 90% increase in overall customer lifetime value.
  • Analyzed data trends for management team
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues

Senior Director, Services and Client Management

ATOS Consulting
11.2018 - 09.2019
  • Increased revenue by $17M by leading consulting and outsourcing services team in largest global account application and infrastructure technology services to proactively identify and remove potential impediments to client satisfaction and service delivery
  • Manage and resolve complex client services problems and all client service issues for Siemens Account , largest global account by applying problem solving skills and successfully collaborating with clients and internal teams to provide corrective resolution
  • Evaluated contractor performance through client interaction and data analysis to ensure contracted services aligned with client needs, identified opportunities for improvement, and determined future needs to deliver measurable results
  • Developed outreach program to increase customers awareness and increase customer base by 25%, achieved 10% decrease of customer attrition rate, resulting in 15% annual cost saving and greater customer satisfaction.

Global Cloud Transformation Program | Project Implementation Manager

Siemens
01.2018 - 12.2018
  • Reduced network costs by 30% by implementing MPLS Network Architecture to Cloud (SD WAN) for Siemens Group (Healthcare) by documenting project requirements, project risks, and reporting status to project steering committee
  • Successfully owned and managed global cloud transformation program for 20 countries, by developing and executing project plan and budget estimates, monitoring and reporting progress against project plan and budget, and communicating with stakeholders to drive project execution
  • Managed team of Program Managers and Business Analysts responsible for successful migration of Siemens Global (Healthcare)
  • MPLS Network Architecture to Cloud (SD WAN) with focus on end-to-end customer solution
  • This involved conducting meetings with stakeholders, collecting and analyzing data, creating timelines, and documenting progress
  • As result, saved $0.5M in network cost, reduced time to implement to 8 weeks, and reduced time to resolve issues by 50%

Global Client Director

Orange Business Services
07.2012 - 01.2018
  • Increased Orange Business France's revenue with Siemens from $7MM to $70MM by developing and implementing strategy to penetrate global account, and then leading large team through execution of strategy.
  • Achieved 150% + growth in annual revenue from $10 Million to $65 Million over 5 years by leading opportunity-driven account teams in Healthcare, Pharmaceutical, Consumer Goods and Manufacturing Accounts for Siemens, Gore, and Glaxo
  • Increased existing manufacturing account to $3.5M, by traveling 30% of time to meet with clients in Europe and Canada
  • Traveled to Europe to conduct meetings in French, German and English to negotiate largest global client relationships
  • Implemented Global Client Director Strategy for Siemens, resulting in 400% increase in revenue and 90% customer satisfaction.
  • Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.

Education

Bachelor of Arts - French and German Language, German

Rutgers, The State University of New Jersey
New Brunswick, NJ

French Fluency Certificate - French Immersion

Middlebury College
Middlebury (village), VT

Skills

  • Global Account Management, collaboration, project management, solution selling
  • Strong senior level Relationship building skills
  • 6 years Channel Partner Management and strategic Alliances
  • 15 years of professional consulting or client facing customer success experience
  • Strong understanding of client support process and infrastructure
  • Excellent communication, interpersonal skills, and professional writing skills
  • Technical Skills: Software Sales, Application, SaaS, Cloud Integration, Implementation, Networking, Security
  • Global Sales, Client Conflict Resolution, Consulting, Technology
  • KPIs, SLAs, P&L Management
  • Subscription Services and licensing
  • CRM, Salesforce, Oracle Cloud
  • Market Expansion
  • Customer Relationship Management
  • Revenue Growth

Additional Work Experience

Regional Sales Director| CPI, 2003-2012 | 9 years

Director of Channel Partners & Alliances| Orange Business Services, France Telecom 2000-2003 | 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes

Timeline

Application Sales Manager IV

Oracle
06.2022 - Current

Customer Success Business Analyst

LangeZen
09.2019 - 06.2022

Senior Director, Services and Client Management

ATOS Consulting
11.2018 - 09.2019

Global Cloud Transformation Program | Project Implementation Manager

Siemens
01.2018 - 12.2018

Global Client Director

Orange Business Services
07.2012 - 01.2018

Bachelor of Arts - French and German Language, German

Rutgers, The State University of New Jersey

French Fluency Certificate - French Immersion

Middlebury College

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