Cynthia Brown
Estes Park,CO
Summary
Retired First Responder with a strong background in pre-hospital emergency care services. Over 20 years of first responder experience.
My social work degree was effective in my daily life and how I interacted with people.
I maintained a calm atmosphere in stressful circumstances.
I was an attentive and compassionate Lieutenant (Firefighter/Paramedic).
My approach was to provide a calm and organized approach to all emergency responses we arrived on. No matter how much chaos was occurring.
Tests field triage and critical interventions to address severe injury and illness.
Established care plan and carries out in-field care to stabilize patients for transport.
I was highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
30
30
years of professional experience
Work History
Special Events Bartender
Stanley Group
Estes Park, CO
01.2023 - Current
- Provided excellent customer service to guests and ensured a positive experience.
- Interacted with guests in a friendly manner to ensure satisfaction throughout their visit.
- Checked IDs for proof of legal drinking age before allowing entry into establishment.
- Managed all cash transactions accurately within the POS system.
- Talked easily with patrons to build rapport and earn repeat business.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Supervised setup, breakdown and clean up of event spaces before and after each event.
- Provided support to guests during special events by answering questions or addressing concerns.
- Collaborated with other departments to ensure successful execution of all aspects of the event.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
Customer Service Representative
Your CBD Store
Bradenton, FL
08.2022 - 11.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Help customers who are new to CBD learn about the benefits of using it in their body internally and physically. Keep track of inventories and make list for ordering. Develop new ways to drive sales and increase sales daily at the store.
- Answered inbound calls, chats and emails to facilitate customer service.
Fire Lieutenant
Hillsborough County Fire Rescue
Tampa, FL
03.2006 - 08.2022
- Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
- Performed fundamental firefighter and driver duties.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Fire Fighter/Emergency Medical Technician
Plant City Fire Rescue
Plant City, FL
11.2002 - 03.2006
- Trained continuously to maintain required physical fitness for demanding work.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Performed fundamental firefighter and driver duties.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
Manager of Operations
TCF Manufacturing
Plant City, FL
01.2001 - 11.2002
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Social Worker
Goodwill industries
St. Petersburg, FL
03.1995 - 01.2001
- Counseled and prepared residents for transition to independent living.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Responded quickly and efficiently in emergency situations.
- Facilitated referrals for specialist consultations when appropriate.
Education
BSW - Social Work
Wayne State University
Detroit, MI05.1994
Associate of Applied Science - Mental Health Counseling
Oakland Community College
Bloomfield Hills, MI05.1992
High School Diploma -
Clawson High School
Clawson, MI06.1989
Skills
- Attention to Detail
- Police and Fire Coordination
- Emergency Diagnostics
- First Aid
- Emergency Vehicle Driving
- Emotional Support
- Advanced Lifesaving Procedures
- Public Assistance and Support
- Community Education
- Critical Decision-Making Skills
- Safety Protocols
- Reporting and Documentation
- Complaint resolution
- Scheduling
- Documentation
- Client Relations
- Multi-Task Management
- Medical terminology knowledge
- Problem-solving abilities
- Customer consulting
- Follow-up skills
- Senior leadership support
- Positive and professional
Timeline
Special Events Bartender
Stanley Group
01.2023 - Current
Customer Service Representative
Your CBD Store
08.2022 - 11.2022
Fire Lieutenant
Hillsborough County Fire Rescue
03.2006 - 08.2022
Fire Fighter/Emergency Medical Technician
Plant City Fire Rescue
11.2002 - 03.2006
Manager of Operations
TCF Manufacturing
01.2001 - 11.2002
Social Worker
Goodwill industries
03.1995 - 01.2001
BSW - Social Work
Wayne State University
Associate of Applied Science - Mental Health Counseling
Oakland Community College
High School Diploma -
Clawson High School
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