Cynthia Buffington
Spring Valley ,CA
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Smart And Final,
720 15th St., San Diego, CA
11.2017 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Basic -
Hilltop High School
Chula Vista, CASkills
Cash handling training, cashiers front in management customer service
Timeline
Customer Service Manager
Smart And Final,
11.2017 - 10.2024
Basic -
Hilltop High School