Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Cynthia Cantu

Waller,TX

Summary

Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales through exceptional service and persuasive techniques. At Bucees and Waller Assistance and Restoration Ministries, excelled in teamwork, conflict resolution, and merchandise display. Skilled in multitasking and time management, consistently meeting sales targets and fostering positive customer relationships.

Overview

6
6
years of professional experience

Work History

Sales Associate

Bucees
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Retail Sales Associate Cashier

Waller Assistance and Restoration Ministries
03.2019 - 10.2021
  • Engaged with customers to create a friendly and welcoming atmosphere.
  • Operated cash register and processed transactions accurately and quickly.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled returns and exchanges with focus on customer satisfaction and policy adherence.
  • Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
  • Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.

Education

High School Diploma -

Jefferson Davis High School
Houston, TX
05-1996

Skills

  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength
  • Conflict resolution
  • Exceptional customer service
  • Merchandise display
  • Persuasion techniques

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Bucees
10.2021 - Current

Retail Sales Associate Cashier

Waller Assistance and Restoration Ministries
03.2019 - 10.2021

High School Diploma -

Jefferson Davis High School

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Cynthia Cantu