Cynthia Castaneda
Athens,TX
Summary
Results-driven manager with a strong focus on team leadership, process improvements, and customer service. Proven track record of enhancing operational efficiency and mentoring team members to achieve higher performance.
Overview
12
12
years of professional experience
Work History
Manager
Ochoas
Athens, TX
05.2016 - Current
- Led operational initiatives to streamline workflows and enhance efficiency across departments.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented process improvements that reduced operational costs and increased productivity.
- Developed training programs for new hires, ensuring adherence to company standards and protocols.
Internship Student
Andrews Center
Athens, TX
06.2018 - 06.2019
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Internship Student
CASA
Athens, TX
06.2017 - 06.2018
- Advocacy for the child in court, focusing on over all safety for the child.
- Information gathering from child, parents, foster parents, teachers, and therapists to build a comprehensive view of the childs circumstances.
- Preparing reports for court hearings, providing recommendations on what is best for the child.
- providing consistency as a stable adult presence in the childs life throughout the entirety of the case.
Shift Leader
Cain Center
Athens, TX
01.2014 - 03.2016
- Supervised daily operations to ensure efficient workflow and exceptional service quality.
- Trained and mentored new team members on operational procedures and safety protocols.
- Coordinated inventory management, ensuring product availability and minimizing waste.
- Implemented process improvements that enhanced customer satisfaction and service speed.
Education
Master of Science - Social Work
Texas A&M University
College Station, TX12-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Documentation and reporting
- Cross-functional teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Internship Student
Andrews Center
06.2018 - 06.2019
Internship Student
CASA
06.2017 - 06.2018
Manager
Ochoas
05.2016 - Current
Shift Leader
Cain Center
01.2014 - 03.2016
Master of Science - Social Work
Texas A&M University