CYNTHIA CASTILLO
Clifton,NJ
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Englewood Hospital Imaging In Fairlawn
Fair Lawn
04.2021 - 02.2025
- Oversaw patient registration and appointment scheduling, managing approximately 100 calls each day.
- Maintained accurate patient records and insurance information in Epic EMR, reducing billing inaccuracies.
- Ensured compliance with HIPAA regulations while processing sensitive documents to safeguard privacy.
- Acted as key communicator between patients, families, and clinical staff, resolving issues with empathy.
Patient Liaison for Breast Care Center
Englewood Hospital
Englewood
01.2021 - 04.2021
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Enter, maintain, and reports all medical history, medical coding, and filing claims using the Electronic Medical Record system (EPIC).
- Adhered to HIPAA requirements to safeguard patient confidentiality especially scanning, filing, and faxing documents.
- Assisting healthcare professionals, and finding ways to improve overall patient care experience.
Dental Assistant / Receptionist
Boulevard Dental Arts
Elmwood Park
11.2012 - 07.2020
- Laid out dental instruments and equipment before procedures.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Customer Service Representative / Order Entry Specialist
Mindray DS USA, Inc.
Mahwah
01.2010 - 09.2012
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Certified Dental Assistant -
01.2012
High School Diploma -
01.2001
Achieved
Skills
- Microsoft Office
- Phone and email etiquette
- Insurance company billing
- Customer follow-up
- Healthcare systems navigation
- Payment processing
- Registration and admissions
- Insurance billing
- Registration and scheduling
- SAP, Navient
- Internet, Athena
- Customer service
- Lotus Notes
- Easy Dental, Dentrix Dental
- Insurance verification
- Epic EMR, Consensus
- HIPAA compliance
Certification
CPR Infant and Adult, First Aid Certified, American Red Cross, 01/01/11 - 01/01/20
Languages
Fluent in Spanish and English (Able to read and write)
References
References available upon request.
Timeline
Patient Access Representative - Englewood Hospital Imaging In Fairlawn
04.2021 - 02.2025
Patient Liaison for Breast Care Center - Englewood Hospital
01.2021 - 04.2021
Dental Assistant / Receptionist - Boulevard Dental Arts
11.2012 - 07.2020
Customer Service Representative / Order Entry Specialist - Mindray DS USA, Inc.
01.2010 - 09.2012
Fortis Institute - Certified Dental Assistant,
Mahwah High School - High School Diploma,
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