Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Castillo

San Antonio

Summary

Dynamic Senior Pharmacy Technician with extensive experience at Walgreens, excelling in medication management and quality assurance. Proven ability to enhance customer service and streamline insurance processing, ensuring patient satisfaction. Recognized for leadership in training staff and maintaining compliance with HIPAA regulations, fostering a professional pharmacy environment.

Overview

6
6
years of professional experience

Work History

Senior Pharmacy Technician

Walgreens
San Antonio
05.2025 - Current
  • due to complex pregnancy transitioned to part-time role and stepped down from management position
  • Audited medication storage areas regularly for expired products or other out-of-date items.
  • Participated in continuing education programs in order to stay abreast of current industry standards.
  • Managed customer service inquiries from patients regarding their medications or billing issues.
  • Performed quality assurance activities to ensure accuracy of prescriptions filled.
  • Processed third-party insurance claims for reimbursement of medications.
  • Coordinated delivery services for patients unable to pick up their medications in person.
  • Ordered medications from wholesalers as needed to maintain adequate stock levels.
  • Maintained and updated patient profiles, including allergies, medications and lab results.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Pharmacy Operations Manager

Walgreens
San Antonio
04.2021 - 12.2023
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Managed prior authorization processes with insurers, promoting prompt medication delivery for patients

Pharmacy Technician

Walgreens
San Antonio
08.2019 - 04.2021
  • Managed filing of prescriptions, both electronically and manually.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.

Front Desk Receptionist

Gold's Gym
San Antonio
07.2019 - 01.2021
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

Master of Science - Kinesiology

The University of Texas At San Antonio
San Antonio, TX
05-2023

Bachelor of Science - Kinesiology

Texas A&m University
Kingsville, TX
08-2019

Skills

  • Medication management
  • Quality assurance
  • Insurance processing
  • Patient profiling
  • Inventory control
  • Customer service
  • Active listening
  • Time management
  • HIPAA compliance
  • Insurance billing
  • Heartsaver CPR AED (CPR AED)
  • Recordkeeping and documentation
  • Pharmacy operations management
  • Professionalism
  • Leadership

Timeline

Senior Pharmacy Technician

Walgreens
05.2025 - Current

Pharmacy Operations Manager

Walgreens
04.2021 - 12.2023

Pharmacy Technician

Walgreens
08.2019 - 04.2021

Front Desk Receptionist

Gold's Gym
07.2019 - 01.2021

Master of Science - Kinesiology

The University of Texas At San Antonio

Bachelor of Science - Kinesiology

Texas A&m University

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