Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cynthia Catron

Independence ,KY

Summary

Seasoned Phlebotomist Supervisor with a robust background in overseeing large teams and enhancing operational efficiencies at MedLab. Demonstrated expertise in geriatric phlebotomy and fostering patient comfort, reducing sample recollection by 25%. Excelled in training, specimen processing, and maintaining stringent HIPAA compliance, showcasing leadership and technical proficiency.

Overview

25
25
years of professional experience

Work History

Phlebotomist Technician

LabCorp
Cincinnati, OH
08.2015 - Current
  • 1 year of service as an IOP. Accepted to a float position, which I am currently in.
  • Travel to all facilities within the region.
  • I have extended knowledge of almost all clients on my team, as well as four others.
  • I am often responsible for the training of new hires due to my adherence to policies and competencies.
  • Go to the person for many teammates if they are unsure how to do something or have questions about the client.
  • Often asked to go into clients that are having satisfaction issues to identify where both we and the client can improve.
  • Followed universal precautions when handling blood samples at all times.
  • Reviewed orders for accuracy before initiating collections.
  • Provided instruction to patients regarding the collection process, safety precautions and post-collection care instructions.
  • Transported specimens securely following departmental protocols while maintaining temperature requirements if necessary.
  • Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
  • Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.

Phlebotomy Supervisor

MedLab
Cincinnati, OH
01.2008 - 12.2013
  • Supervise a team of over 106 mobile phlebotomists covering more than 350 facilities in the tri-state area, including skilled care, special needs, and home visits.
  • Responsible for all aspects of employee management, including hiring, training, payroll, corrective action, team building, and SOP.
  • Daily and weekly operational meetings to justify and account for my team's performance.
  • Phlebotomy meetings are held monthly with the staff.
  • Travel to set up labs and implement phlebotomy teams in new states as the business expanded.
  • Work with account managers for a harmonious relationship between my staff and clients.
  • Identify and correct issues that may arise.
  • Track and rectify collection issues of specimens when needed.

Dispatch Supervisor

Medlab
Cincinnat, OH
01.2006 - 01.2008
  • Directed operations of three regions for phlebotomist and courier staff to serve more than 350 facilities in the Tri-State area.
  • Utilized MapQuest along with an online mapping system to strategize the most efficient routes with the phlebotomist for increased productivity.
  • Decreased sample recollection by 25% through daily route optimization.
  • Collaborated with phlebotomy supervisors from various regions to keep them informed of daily staff achievements and challenges.
  • Oversaw recruitment processes, employee training sessions, and payroll management.

Weekend Phlebotpmy Supervisor

Medlab
Cincinnati, OH
01.2004 - 01.2006
  • Direct team of 10 phlebotomists delivering services to 350+ facilities.
  • Coordinated timely delivery of critical specimens and ensured results were obtained in under 4 hours.
  • Facilitated secure sharing of electronic data, maintaining record of completion.
  • Optimized scheduling to eliminate overlaps.
  • Monitored and validated overtime utilization.

Phlebotomist

Kilbourne Medical Laboratory
Cincinnati, OH
01.2003 - 12.2004
  • Delivered efficient mobile phlebotomy services to special-needs and skilled-nursing centers during weekends.
  • Adhered to procedural standards while performing various phlebotomy techniques.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Verified patient information prior to specimen collection.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Prepared specimens for transport to external laboratories.

Specimen Processor

Kilbourne Medical Laboratory
Cincinnati, OH
01.2000 - 01.2003
  • Participated in quality assurance activities to ensure accurate results.
  • Evaluated incoming specimens for completeness prior to performing any tests or analyses on them.
  • Troubleshot technical issues that arose during the specimen processing process quickly and effectively.
  • Ensured specimens were labeled correctly and in compliance with regulations.
  • Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
  • Processed hematology and chemistry samples.
  • Oversaw lab equipment stock and placed orders to expand inventory.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Adhered to all departmental policies and procedures related to specimen processing.
  • Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
  • Performed various administrative tasks including filing, scanning documents.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Processed specimens and prepared them for testing according to established procedures.
  • Operated laboratory equipment such as centrifuges, pipettes, and microscopes.

Education

Associate of Applied Science - Phlebotomy/Medical Assistant

Southwestern
Florence, KY
01-2004

Skills

  • Patient confidentiality
  • Geriatric phlebotomy
  • Specimen labeling
  • HIPAA
  • Data entry
  • Patient comfort
  • Sample preparation
  • Needle disposal
  • Specimen labeling procedures
  • Venipuncture
  • Order of draw
  • Sanitation and sterilization
  • Proper tourniquet use
  • Pediatric phlebotomy
  • Venipuncture technique
  • Sample and specimen collection
  • Familiarity with all aspects of phlebotomy and laboratory requirements
  • Preparing for CLIA inspections

References

References available upon request.

Timeline

Phlebotomist Technician

LabCorp
08.2015 - Current

Phlebotomy Supervisor

MedLab
01.2008 - 12.2013

Dispatch Supervisor

Medlab
01.2006 - 01.2008

Weekend Phlebotpmy Supervisor

Medlab
01.2004 - 01.2006

Phlebotomist

Kilbourne Medical Laboratory
01.2003 - 12.2004

Specimen Processor

Kilbourne Medical Laboratory
01.2000 - 01.2003

Associate of Applied Science - Phlebotomy/Medical Assistant

Southwestern

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Cynthia Catron