Cynthia Chaney
Perrysburg,Ohio
Summary
Highly ambitious, detail oriented professional with superb customer service skills. Possesses excellent organizational and time management skills. Works well under pressure , individually or in a team setting. I'm experienced but, very motivated to learn anything new in order to grow.
Overview
24
24
years of professional experience
Work History
Order Management Specialist
Betco Corporation
05.2023 - Current
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Researched and addressed customer inquiries, questions and issues within 1 business days to promote optimal customer service.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Order Intake/Data Entry Associate
Toledo Physical Education Supply
08.2021 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Received incoming calls (30-40 daily) and handled data requests from national accounts..
National Desk Customer Service Representative
Office Depot Inc
02.2020 - 07.2021
- Initially answered "Direct" calls. Calls in regard to residential/personal deliveries.
- National contract calls in regard to missing, damaged, partial or delayed orders. These are very important in regard to keeping businesses running smoothly. Larger and much more expensive.
- High volume calls 20-30 per day with very detailed information with orders and deliveries for major companies.
- Adaptable and proficient in learning new concepts quickly and efficiently especially with new technology and software applications
- Excellent communication skills, both verbal and written
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Customer Service Representative
Health Care Solutions
11.2018 - 02.2019
- Quickly filling Durable Medical Equipment and Oxygen orders
- Answered 30-40 calls per day
- Using Microsoft Word, Office and Excel, 10 key
- Responsible for all front desk, walk- in clients
- Performed any other duties asked.
Customer Service Representative
Medical Mutual
02.2017 - 10.2018
- Averaged 40-65 calls per day, addressed customer inquiries, solved problems
- Used 20 various computer applications
- Explained policy coverage to members in detail
- Gave doctors, brokers and other insurance carriers eligibility, coverage , accumulations and prior authorization information as requested
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
- Processed customer orders and accurately entered into order system
- Received deliveries, unloaded clothing, checked off items
- Completed sales transactions, accepted forms of payment
- Reconciled cash drawer for deposits.
- Prepared weekly Accounts Payable for owner
- Provided assistance to elderly customers or those who required help by carrying bags out.
Beverage and Hospitality Manager
Red Lobster
10.2000 - 10.2012
- Cash handling and reconciliation
- Scheduling for entire restaurant staff
- Watched labor costs daily and made adjustments according to business needed
- Improved beverage sales by weekly inventory and report comparison, spot checking that equipment was in proper working order to maintain consistency
- Commended top sales, worked with staff not meeting goals with positive ways for improvement
- Exceeded guests expectations on their visit in order to retain their business
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Education
Associate of Arts - Associate of Applied Business Management
Global Technical Institute
Toledo, OH09.2015
Skills
- Excellent in customer, guest and employee relations
- Proficient in cash management
- Exceptional communication skills
- Articulate in communicating in diverse settings
- Ambitious at meeting and exceeding expectations
- Detail oriented
- Excellent attendance and punctuality
- Multi-phone
- 10 key
- Microsoft Office and Word
- Purchase Order Management
- Warehouse flow
- Invoicing and Billing
- Shipping procedures
- Order process management
Timeline
Order Management Specialist
Betco Corporation
05.2023 - Current
Order Intake/Data Entry Associate
Toledo Physical Education Supply
08.2021 - 03.2023
National Desk Customer Service Representative
Office Depot Inc
02.2020 - 07.2021
Customer Service Representative
Health Care Solutions
11.2018 - 02.2019
Customer Service Representative
Medical Mutual
02.2017 - 10.2018
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
Beverage and Hospitality Manager
Red Lobster
10.2000 - 10.2012
Associate of Arts - Associate of Applied Business Management
Global Technical Institute
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