Cynthia Chaney
Key Account Representative
Perrysburg,Ohio
Summary
Highly ambitious, detail oriented professional with excellent customer service skills. Possesses excellent organizational and time management skills. Works well under pressure, individually or in a group setting. I'm experienced but, very motivated to learn anything new in order to grow.
Overview
25
25
years of professional experience
Work History
Key Account Customer Service Representative
Betco Corporation
05.2022 - Current
- Streamlined account management processes for improved efficiency and client retention.
- Implemented feedback loops to continuously refine processes and enhance overall customer experience.
- Delivered comprehensive reporting on account activities to senior executives, enabling informed decision-making regarding resource allocation and future strategies.
- Expedited order processing and fulfillment by coordinating effectively with logistics partners.
- Collaborated with sales teams to identify upselling opportunities and contribute to revenue growth.
- Championed internal initiatives aimed at improving key account management practices throughout the organization.
- Nurtured long-term relationships with key clients through consistent communication and attentive service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
National Desk Customer Service Representative
Office Depot Inc
02.2020 - Current
- Initially answered "Direct" calls. Calls in regard to residential/personal deliveries.
- Trained quickly for National position
- National contract calls in regard to missing, damaged, partial or delayed orders. These are very important in regard to keeping businesses running smoothly. Larger and much more expensive.
- High volume calls 20-30 per day with very detailed information with orders and deliveries for major companies.
- Performed consistently high Net Promoter Scores weekly.
Customer Service Representative
Medical Mutual
02.2017 - 11.2019
- Averaged 40-75 calls per day, addressed customer inquiries, solved problems
- Used 20 various computer applications
- Explained policy coverage to members in detail
- Gave doctors, brokers and other insurance carriers eligibility, coverage , accumulations and prior authorization information as requested
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly
- Processed customer orders and accurately entered into order system
- Received deliveries, unloaded clothing, checked off items in the system and put clothing in the stockroom
- Completed sales transactions, accepted forms of payment
- Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles
- Reconciled cash drawer and corrected any errors
Beverage And Hospitality Manager
Red Lobster
10.2000 - 10.2012
- Ensured all guests and employees felt welcomed and appreciated
- Exceeded guests expectations on their visit in order to retain their business
- Improved beverage sales by weekly inventory and report comparison, spot checking that equipment was in proper working order to maintain consistency
- Commended top sales, worked with staff not meeting goals with positive ways for improvement
- Scheduling for entire restaurant staff
- Watched labor costs daily and made adjustments according to business need
- Cash handling and reconciliation
Education
Associate Of Applied Business - Accounting
Global Technical Institute
Toledo, OH09.2015
Skills
- Excellent in customer, guest and employee relations
- Proficient in cash management
- Exceptional communication skills
- Articulate in communicating in diverse settings
- Ambitious at meeting and exceeding expectations
- Detail oriented
- Excellent attendance and punctuality
- Multi-phone
- 10 key
- Microsoft Office and Word
Timeline
Key Account Customer Service Representative
Betco Corporation
05.2022 - Current
National Desk Customer Service Representative
Office Depot Inc
02.2020 - Current
Customer Service Representative
Medical Mutual
02.2017 - 11.2019
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
Beverage And Hospitality Manager
Red Lobster
10.2000 - 10.2012
Associate Of Applied Business - Accounting
Global Technical Institute
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