Kristie Nuneviller
Springville,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Key Account Customer Service Representative
InXpress
03.2022 - Current
- Manage orders and shipments for key accounts, including booking, tracking, and updating delivery status
- Communicate daily with customers and internal teams to resolve delays, damages, or documentation issue
- Build long‑term relationships with key customers, understanding their supply chain processes.
- Strong communication and problem‑solving skills to handle escalations and negotiate solutions with customers and carriers
- High attention to detail, multitasking ability, and familiarity with TMS/ERP or order management systems used in logistics environments
House Manager /Mental Health Case Manager
Papilion Integrated Treatment Center
09.2019 - 03.2022
- Maintains a safe, structured, substance‑free environment by enforcing house rules, curfews, and sobriety expectations.
- Oversees intakes and discharges, conducts daily check‑ins, organizes chore schedules and house meetings, and ensures the property is clean and secure.
- Completes basic assessments, helps residents develop recovery and life‑skills goals, and tracks progress through documentation and regular check‑ins.
- Connects residents with outside resources such as medical care, support groups, housing, employment, education, and legal or social services.
- Monitors residents’ prescribed medications by logging doses, maintaining secure storage and following program policies and prescriber instructions.
- Coordinates with healthcare providers about medication changes, educates residents on medication rules, and promptly reports or addresses missed doses, misuse concerns, or potential side effects while supporting overall relapse‑prevention plans.
Education
Associate of Applied Science - Business Management
Penn Foster Career School
Scranton, PA01-2028
A.D. - Medical Assistance
Everest College
West Valley City, UT09-2009
Skills
- Performance analysis
- Client follow-up
- Effective time management
- Client support
- CRM software expertise
- Effective multitasking
- Appointment coordination
- Real-time chat assistance
Timeline
Key Account Customer Service Representative
InXpress
03.2022 - Current
House Manager /Mental Health Case Manager
Papilion Integrated Treatment Center
09.2019 - 03.2022
Associate of Applied Science - Business Management
Penn Foster Career School
A.D. - Medical Assistance
Everest College