Cynthia Chavez
Summary
Highly skilled Medical Assistant experienced in clinical and administrative environments within adult and pediatric specialties. Delivered high-quality patient care through effective management of triage, vital signs, phlebotomy, injections, and EMR documentation. Focused on enhancing operational efficiency and providing bilingual support while adapting to new challenges and environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
REGISTERED MEDICAL ASSISTANT
Phoenix CHILDRENS HOSPITAL
02.2021 - 05.2022
- Assisted multiple pediatric specialty providers with complex medical procedures in a high-volume, fast-paced hospital setting.
- Trained and mentored newly hired medical assistants, delivering essential administrative and clinical support.
- Performed patient triage, recorded vital signs.
- Coordinated back-office logistics, optimizing inventory control, supply ordering, and provider scheduling.
- Led team workflow improvements and upheld high standards of patient care in a supervisory capacity.
- Provided primary medical translation for Spanish-speaking patients and families to promote accurate and clear care communication.
MEDICAL COORDINATOR/ASSISTANT
JFCS GLENDALE HEALTH CENTER
02.2014 - 12.2020
- Coordinated care between providers and patients, resolving medication-related issues and enhancing pharmacy communication to support patient health outcomes.
- Processed complex medical and medication prior authorizations thoroughly to minimize delays in patient treatment.
- Performed detailed medication reconciliation prior to prescriber psychiatric and medical evaluations.
- Conducted clinical intakes, triaged patients, collected vital signs, and performed diagnostic testing including EKGs and lab draws.
- Processed complex medical and medication prior authorizations, ensuring timely access to treatment for patients.
MEDICAL ASSISTANT
The CHILDREN’S DOCTOR
08.2007 - 02.2014
- Authorized drug refills under provider direction, acting as primary contact for pharmacy inquiries to facilitate medication access.
- Educated families on prescribed medications and treatment plans, enhancing understanding of post-appointment care instructions.
- Managed front-and-back-office workflows, ensuring seamless operations in insurance verification, billing/coding paperwork, and appointment scheduling.
SPECIAL EDUCATIONAL PARAPROFESSIONAL
ACCEL SCHOOL
04.2004 - 07.2006
- Provided one-on-one support for a student with autism in a home setting, utilizing tailored, positive behavioral support plans to promote skill development.
- Assisted classroom teachers in developing and implementing individualized learning and behavioral strategies to enhance student engagement and progress.
- Coordinated schedules for special education students and teacher assistants, facilitating smooth daily transitions and supporting effective classroom management.
Education
MEDICAL ASSISTANT DIPLOMA -
Apollo College
PHOENIX, AZ 12.2006 - 01.2007
General Diploma -
Ronald C Bauer
PHOENIX, AZ 08.2000 - 05.2004
Skills
- Direct patient care
- Triage
- Vital signs
- Chronic management
- Phlebotomy/Specimen collections
- EKG/Diagnostic testing
- Electronic health records
- Medical scheduling
- Insurance verification
- Prior authorizations
- Medical coding
- Team collaboration
- Time management
- Onboarding processes
- Phone etiquette
- Customer service
- Customer service
- Patient care
- Vital sign monitoring
- Medication reconciliation
- Clinical triage
- Care coordination
- Regulatory compliance
- Appointment scheduling
- Effective communication
- Team leadership
- Problem solving
- Cultural competency
- Employee training
- Medication administration
Languages
- Spanish
- English
Timeline
REGISTERED MEDICAL ASSISTANT
Phoenix CHILDRENS HOSPITAL
02.2021 - 05.2022
MEDICAL COORDINATOR/ASSISTANT
JFCS GLENDALE HEALTH CENTER
02.2014 - 12.2020
MEDICAL ASSISTANT
The CHILDREN’S DOCTOR
08.2007 - 02.2014
MEDICAL ASSISTANT DIPLOMA -
Apollo College
12.2006 - 01.2007
SPECIAL EDUCATIONAL PARAPROFESSIONAL
ACCEL SCHOOL
04.2004 - 07.2006
General Diploma -
Ronald C Bauer
08.2000 - 05.2004