Dedicated Customer Service Specialist with expertise in complaint resolution and database management. Proven ability to enhance customer satisfaction through effective communication and process improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
USDA Rural Development
St Louis, Missouri
03.2021 - Current
Educated clients on eligibility requirements and application procedures for rural development and foreclosure programs.
Assisted customers with inquiries about rural development programs and services.
Maintained a high level of professionalism while interacting with customers via phone or email.
Processed returns, refunds, principal curtailments according to company policies and procedures.
Maintained accurate records of customer interactions and transactions.
Promoted products and services to enhance customer experience during service, account management, and order calls.
Coordinated with internal teams to deliver solutions aligned with client needs and ensure timely resolution of inquiries.
Provided training to new staff on customer service protocols and systems.
Updated databases with new and modified customer data.
Customer Care Representative
USDA Rural Development
saint Louis, MO
10.2008 - 02.2021
Surpassed service goals by applying customer service and employee management best practices to enhance customer satisfaction.
Compiled customer reports by analyzing data from interactions to identify trends and improve service.
Recorded all customer interactions, transactions, comments, and complaints to ensure accurate follow-up and resolution.