Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Clayton

St. Louis,MO

Summary

Dedicated Customer Service Specialist with expertise in complaint resolution and database management. Proven ability to enhance customer satisfaction through effective communication and process improvement.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

USDA Rural Development
St Louis, Missouri
03.2021 - Current
  • Educated clients on eligibility requirements and application procedures for rural development and foreclosure programs.
  • Assisted customers with inquiries about rural development programs and services.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Processed returns, refunds, principal curtailments according to company policies and procedures.
  • Maintained accurate records of customer interactions and transactions.
  • Promoted products and services to enhance customer experience during service, account management, and order calls.
  • Coordinated with internal teams to deliver solutions aligned with client needs and ensure timely resolution of inquiries.
  • Provided training to new staff on customer service protocols and systems.
  • Updated databases with new and modified customer data.

Customer Care Representative

USDA Rural Development
saint Louis, MO
10.2008 - 02.2021
  • Surpassed service goals by applying customer service and employee management best practices to enhance customer satisfaction.
  • Compiled customer reports by analyzing data from interactions to identify trends and improve service.
  • Recorded all customer interactions, transactions, comments, and complaints to ensure accurate follow-up and resolution.

Education

Master of Arts - Human Resources Management

Webster University
St. Louis, MO
05-2003

Skills

  • Customer service
  • Complaint resolution
  • Customer relationship management
  • Refund processing
  • Data entry
  • Documentation
  • Process improvement
  • Policy explanation
  • Project coordination
  • Compliance understanding
  • Call centers
  • Strong teamwork

Timeline

Customer Service Specialist

USDA Rural Development
03.2021 - Current

Customer Care Representative

USDA Rural Development
10.2008 - 02.2021

Master of Arts - Human Resources Management

Webster University
Cynthia Clayton