Cynthia Conn
Avon,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
Howard Hanna Real Estate
Westlake, OH
08.2009 - Current
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Prepared and presented contracts and other legal documents to clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
Office Manager/Licensed Customer Service Representative
Douglas Conn Insurance Agency, Inc/Allstate Ins
Fairview Park, OH
10.2007 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a high level of industry knowledge through continuous professional development and training courses.
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Assisted in the training of new hires by sharing best practices, product knowledge, and proven sales techniques.
- Streamlined administrative tasks such as processing applications, updating records, collecting premiums to ensure smooth operations.
Education
Bachelor of Science - Elementary Education
Kent State University
Kent, OH12.1990
Skills
- Organizational Skills/Detail-Oriented
- Relationship Building
- Adaptable in Learning New Concepts
- Teamwork and Collaboration
Timeline
Real Estate Agent
Howard Hanna Real Estate
08.2009 - Current
Office Manager/Licensed Customer Service Representative
Douglas Conn Insurance Agency, Inc/Allstate Ins
10.2007 - Current
Bachelor of Science - Elementary Education
Kent State University