Cynthia Conner
San Tan Valley,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Agent
SAFELITE SOLUTIONS
11.2017 - 01.2018
- Received inbound calls, Glass Insurance claims Safelite represented, booked appointments for repairs, spoke with other insurance agents for customer coverage.
Customer Service Agent
Direct Tv
07.2017 - 10.2017
- Received and called customers and workers for sales on the product, scheduled appointments for product install, bill pay, customer service.
Agent
CARNIVAL CRUISE LINES
05.2016 - 01.2017
- Received inbound calls from customers or vacation agents to book or give information about current cruises, booked vacations for various people, assisted customers with questions and looking for the right cruise for them, took payments, set up payment plans, explained what to expect on their vacation and their ship
- Introduced the many ships for the voyages, explained ship layouts, plans of the vacation, etc.
Customer Service Agent
GEEKSQUAD
05.2016 - 08.2016
- Tech support on computers, remoted into computers for basic repairs, scheduled repairs to Geek Squad's shops, assisted customers with questions & educated customers on computer issues and Geek Squad insurance information
- Took payments for insurance bills and repair payment.
CASHIER
WALMART SUPERCENTER
06.2015 - 07.2016
- Ran the store front, checked out customers' products for checkouts, counted cash within the cash register, cleaned, trained new employees, assisting customers with all of their questions and needs.
TEMP CASHIER
WALMART SUPERCENTER
11.2014 - 01.2015
- Ran the store front, checked out customers' products for checkouts, counted cash within the cash register, cleaned, trained new employees, assisting customers with all of their questions and needs.
Education
High School Diploma -
Sunrise Mountain High
Peoria, AZ05.2013
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Organizational Skills
- Goal-oriented mindset
- Internet savvy
- Flexible Schedule
Timeline
Agent
SAFELITE SOLUTIONS
11.2017 - 01.2018
Customer Service Agent
Direct Tv
07.2017 - 10.2017
Agent
CARNIVAL CRUISE LINES
05.2016 - 01.2017
Customer Service Agent
GEEKSQUAD
05.2016 - 08.2016
CASHIER
WALMART SUPERCENTER
06.2015 - 07.2016
TEMP CASHIER
WALMART SUPERCENTER
11.2014 - 01.2015
High School Diploma -
Sunrise Mountain High